At a Glance
- Tasks: Lead a dynamic team and oversee daily operations in a vibrant hospitality setting.
- Company: Join Poplars Farm, a growing venue known for exceptional events and customer service.
- Benefits: Competitive salary, performance bonus, and opportunities for professional growth.
- Other info: Flexible hours with exciting events and a supportive work culture.
- Why this job: Make a real impact by shaping the guest experience and leading a passionate team.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40000 - 45000 £ per year.
Location: Poplars Farm, Frampton Cotterell, Bristol
Salary: £40,000–£45,000 per year + performance bonus
Hours: 45 hours per week, including days, evenings and weekends.
Reports to: Directors
About the Role
This is a hands-on leadership position responsible for the day-to-day operation of Poplars. You will oversee our front of house, work closely alongside the Head Chef and Events Manager, and ensure all areas of the business work together seamlessly. You'll be equally comfortable leading a busy breakfast service, coordinating a large evening event, supporting behind the bar or coffee machine when needed, and motivating your team to deliver exceptional hospitality every day. As Poplars continues to grow, you'll play a significant role in developing new ideas, improving systems, growing revenue and building a strong, positive culture.
Key Responsibilities
- Leadership
- Lead, inspire and develop a team of approximately 30–40 staff.
- Recruit, train and mentor supervisors and front of house staff.
- Conduct regular team meetings and daily briefings.
- Foster a positive, professional and customer-focused culture.
- Operations
- Take ownership of the daily operation of the café, restaurant, pizza kitchen and licensed events.
- Ensure excellent customer service standards are maintained at all times.
- Coordinate closely with the kitchen and events teams.
- Resolve customer issues professionally.
- Ensure opening and closing procedures are completed correctly.
- Events
- Support the planning and delivery of private functions, live music and seasonal events.
- Ensure events are delivered efficiently while maintaining outstanding customer experience.
- Work flexibly during evenings and weekends when events require.
- Commercial
- Manage labour budgets and rotas.
- Drive sales opportunities and increase average customer spend.
- Monitor weekly KPIs including labour percentage, customer satisfaction and revenue.
- Help identify new revenue opportunities across the business.
- Compliance
- Maintain Food Hygiene and Health.
General Manager - Hospitality, Events & Operations employer: Poplars Farm Cafe
At Poplars Farm, we pride ourselves on being an exceptional employer that values our team and fosters a vibrant work culture. Located in the picturesque Frampton Cotterell, Bristol, we offer competitive salaries, performance bonuses, and genuine opportunities for career progression within a supportive leadership team. Join us to be part of a dynamic environment where your contributions directly impact the growth of one of the South West's most exciting hospitality venues.
