At a Glance
- Tasks: Lead a dynamic team in delivering exceptional hospitality and managing events.
- Company: Join a rapidly growing independent hospitality venue with a vibrant culture.
- Benefits: Competitive salary, performance bonus, staff discounts, and genuine progression opportunities.
- Other info: No two days are the same in this fast-paced environment!
- Why this job: Shape the future of an exciting destination venue while developing your leadership skills.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 40000 - 45000 £ per year.
Salary: £40,000–£45,000 per year + performance bonus Hours: 45 hours per week, including days, evenings and weekends.
Reports to: Directors
About the Role
This is a hands-on leadership position responsible for the day-to-day operation of Poplars.
You will oversee our front of house, work closely alongside the Head Chef and Events Manager, and ensure all areas of the business work together seamlessly.
You'll be equally comfortable leading a busy breakfast service, coordinating a large evening event, supporting behind the bar or coffee machine when needed, and motivating your team to deliver exceptional hospitality every day.
As Poplars continues to grow, you'll play a significant role in developing new ideas, improving systems, growing revenue and building a strong, positive culture.
Key Responsibilities
- Leadership Lead, inspire and develop a team of approximately 30–40 staff.
Recruit, train and mentor supervisors and front of house staff.
Conduct regular team meetings and daily briefings.
Foster a positive, professional and customer-focused culture.
- Operations Take ownership of the daily operation of the café, restaurant, pizza kitchen and licensed events.
Ensure excellent customer service standards are maintained at all times.
Coordinate closely with the kitchen and events teams.
Resolve customer issues professionally.
Ensure opening and closing procedures are completed correctly.
- Events Support the planning and delivery of private functions, live music and seasonal events.
Ensure events are delivered efficiently while maintaining outstanding customer experience.
Work flexibly during evenings and weekends when events require.
- Commercial Manage labour budgets and rotas.
Drive sales opportunities and increase average customer spend.
Monitor weekly KPIs including labour percentage, customer satisfaction and revenue.
Help identify new revenue opportunities across the business.
- Compliance Maintain Food Hygiene and Health & Safety standards.
Ensure licensing conditions are followed.
Manage cash handling and security procedures.
Ensure compliance with company policies and legal requirements.
About You
We're looking for someone who
- Has previous experience managing a busy hospitality venue.
- Is a confident and inspiring leader.
- Leads by example and isn't afraid to roll up their sleeves.
- Thrives in a fast-paced environment.
- Has experience managing teams, rotas and labour costs.
- Has excellent communication and organisational skills.
- Is commercially aware and customer-focused.
- Is flexible to work a combination of days, evenings and weekends.
- Wants to grow with an ambitious independent business.
Desirable Experience
- Restaurant or café management.
- Licensed premises.
- Event operations.
- Weddings or private functions.
- Hospitality budgeting and KPI management.
- Coffee and bar operations.
- Stock control and ordering.
What We Offer
- Competitive salary plus performance bonus.
- Opportunity to shape a rapidly growing business.
- Genuine progression opportunities.
- Supportive and ambitious leadership team.
- Staff discounts.
- A varied role where no two days are the same.
- The opportunity to build one of the South West's most exciting destination hospitality venues.
- #J-18808-Ljbffr
General Manager - Hospitality, Events & Operations in Bristol employer: Poplars Farm Cafe
At Poplars Farm, we pride ourselves on being an exceptional employer that values our team members and fosters a vibrant work culture. With competitive salaries, performance bonuses, and genuine opportunities for progression, you will be part of a supportive leadership team dedicated to your growth. Located in the picturesque Frampton Cotterell, Bristol, you'll enjoy a dynamic role where no two days are the same, all while contributing to one of the South West's most exciting destination hospitality venues.
