Vacancy: Repairs Team Leader
Closing Date: Friday 16th October 2026 (5.00pm)
About Poplar HARCA
Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration. We're all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities. We're looking for people to match our passion and help us make a difference. If you're ready to collaborate, use your skills, and help transform our corner of east London, we want to hear from you.
The Role
Poplar HARCA is seeking a Repairs Team Leader who will oversee a team of Repair Advisors and Assistants, ensuring the efficient and resident-focused operation of the Repair Hub. The main responsibilities include supervising daily activities, progressing repairs, and managing complex or escalated issues. The Repair Team Leader will collaborate with various internal and external stakeholders to ensure that homes are safe, warm, dry, and meet all requirements.
Responsibilities
- Supervise and support a team of Repair Advisors and Assistants
- Foster a culture of collaboration, respect, and continuous improvement
- Raise repairs and log contacts in line with the organisation's policies, procedures, and obligations
- Triage incoming repairs and contacts, ensuring that those with the highest priority are progressed first
- Investigate and diagnose repair issues
- Carry out quality assurance audits and provide constructive feedback to improve service standards
About the Organization
Poplar HARCA is an award-winning housing and regeneration community association based in East London. They own and manage over 10,000 homes and invest around £4m annually in community regeneration. Their mission is to create opportunities for residents through building new homes, community events, and training programs. They are committed to making a positive impact in the community and looking for passionate individuals to join their team.
Benefits
- Leave: 25 days annual leave plus bank holidays from day one, with an extra three days off between Christmas and New Year. Additional leave after two and five years of service.
- Health Care: Access to a health cash plan covering medical, dental, optical, and wellbeing expenses, with optional coverage for family members.
- Pension: Access to a defined contribution pension scheme with generous employer contribution rates.
- Flexible Benefits: Options to buy or sell annual leave, flexible working arrangements, season ticket, and cycle-to-work schemes.
- Development: Learning, training, and career development opportunities.
- Wellness: Access to an Employee Assistance Programme from day one, with up to 8 therapy sessions available.
Life at Poplar HARCA
Poplar HARCA believes in the power of coming together. They host a range of events to connect colleagues, encourage collaboration, and inspire new ideas, including staff conferences, away days, Lunch & Learns, fun evening and lunchtime events, volunteering opportunities, and wellbeing activities. Their goal is to create a positive and connected workplace where everyone can find something meaningful.
Poplar Housing and Regeneration Community Association Limited is a charity and registered society (7726), registered provider L4170.
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VacancyTitle: Repairs Team Leader employer: Poplar Harca
Poplar HARCA is an exceptional employer that champions innovation and diverse perspectives, making it a vibrant place for professionals passionate about community sustainability and impact. Located in Greater London, the organisation fosters a collaborative leadership culture, offering meaningful opportunities for personal and professional growth while actively contributing to the betterment of the community. Joining Poplar HARCA means being part of a forward-thinking team dedicated to challenging the status quo and driving positive change.
