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- Tasks: Lead a team to ensure efficient and resident-focused repair operations.
- Company: Join an award-winning housing and regeneration organisation in East London.
- Benefits: Enjoy 25 days' leave, health cash plan, and ongoing development opportunities.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for community service.
- Other info: Be part of a dynamic team dedicated to transforming lives in Poplar and Bow.
The predicted salary is between 36000 - 60000 £ per year.
Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration. We are looking for a Repairs Team Leader to oversee a team of Repair Advisors and Assistants, ensuring the efficient and resident-focused operation of the Repair Hub. They supervise daily activities, progress repairs, and manage complex or escalated issues. By collaborating with various internal and external stakeholders, the Repairs Team Leader helps to ensure that Poplar HARCA's homes are safe, warm, dry, and meet all requirements.
Responsibilities
- Supervise and support a team of Repair Advisors and Assistants
- Foster a culture of collaboration, respect, and continuous improvement
- Raise repairs & log contacts in line with the organisation's policies, procedures and obligations
- Triage incoming repairs and contacts, ensuring that those with the highest priority are progressed first
- Investigate and diagnose repair issues
- Carry out quality assurance audits and provide constructive feedback to improve service standards
About Poplar HARCA
Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration. We’re all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities. We’re looking for people to match our passion and help us make a difference. If you’re ready to collaborate, use your skills, and help transform our corner of east London, we want to hear from you.
Benefits
- 25 days' annual leave + bank holidays and 3 extra days off between Christmas and the New Year
- Health cash plan covering medical, dental, wellness and vision
- Opportunity to join a pension scheme with generous employer contributions
- Ongoing learning and development opportunities
Repairs Team Leader employer: Poplar Harca
Contact Detail:
Poplar Harca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Team Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Poplar HARCA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Poplar HARCA’s projects and values. Show us how your experience aligns with our mission to create safe and vibrant communities.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on common questions for team leaders and how you’d handle repairs and team dynamics. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It shows us you’re genuinely interested in the role and helps you stand out.
We think you need these skills to ace Repairs Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Repairs Team Leader role. Highlight any previous leadership experience and your ability to manage a team effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about housing and regeneration. Share specific examples of how you've fostered collaboration and improved service standards in past roles.
Showcase Problem-Solving Skills: In your application, mention instances where you've successfully triaged complex issues or managed escalated situations. We want to see how you approach challenges and find solutions.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Poplar Harca
✨Know the Organisation Inside Out
Before your interview, take some time to research Poplar HARCA. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Repairs Team Leader, you'll need to demonstrate your ability to supervise and support a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Be ready to discuss how you foster collaboration and respect within your team.
✨Prioritisation is Key
Given the role's focus on triaging repairs, be prepared to discuss how you would prioritise tasks. Think about scenarios where you've had to manage multiple urgent issues and how you ensured that the most critical ones were addressed first.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to diagnose repair issues or handle escalated situations. Practice articulating your thought process clearly and logically. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
