At a Glance
- Tasks: Provide timely and caring responses to repair requests and ensure properties are safe and compliant.
- Company: Join Poplar HARCA, an award-winning community association making a difference in East London.
- Benefits: Enjoy 25 days annual leave, health cash plan, and generous pension contributions.
- Other info: Ongoing learning and development opportunities available.
- Why this job: Be part of a passionate team transforming communities and creating opportunities for residents.
- Qualifications: Strong communication skills and a desire to help others.
The predicted salary is between 38073 - 38073 € per year.
Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration. An opportunity has arisen within our Technical Resources Directorate for a Repairs Advisor who will help to deliver a fast, efficient, value for money repair service that achieves consistently high levels of resident satisfaction.
The post-holder's responsibilities:
- Provide caring, professional and timely responses to all repair related contacts from a variety of sources.
- Work as a team to ensure that all properties are safe, warm, dry and comply with requirements.
- Act as first and main contact for repair requests received via telephone, email, letter, online etc.
- Raise repairs in line with the organisation’s policies, procedures and obligations.
We’re looking for people to match our passion and help us make a difference. If you’re ready to collaborate, use your skills, and help transform our corner of east London, we want to hear from you.
Benefits:
- 25 days’ annual leave + bank holidays and 3 extra days off between Christmas and the New Year
- Health cash plan covering medical, dental, wellness and vision
- Opportunity to join a pension scheme with generous employer contributions
- Ongoing learning and development opportunities
Closing date: Friday 29th May 2026 (5.00pm)
Repairs Advisor employer: Poplar Harca
Poplar HARCA is an exceptional employer, dedicated to fostering a supportive and collaborative work environment in East London. With a strong focus on employee growth through ongoing training and development opportunities, we offer generous benefits including 25 days of annual leave, a health cash plan, and a pension scheme with substantial employer contributions. Join us in making a meaningful impact in the community while enjoying a fulfilling career as a Repairs Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Advisor
✨Tip Number 1
Get to know the company! Research Poplar HARCA and understand their mission and values. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Repairs Advisor, you'll be the first point of contact for residents. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation professionally.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider knowledge and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Repairs Advisor
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and how your values align with ours at Poplar HARCA.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can provide caring and professional responses, so give us examples that showcase your customer service abilities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Repairs Advisor role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Poplar Harca
✨Know the Company Inside Out
Before your interview, take some time to research Poplar HARCA. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Soft Skills
As a Repairs Advisor, you'll need to demonstrate strong communication and teamwork skills. Prepare examples from your past experiences where you've successfully resolved issues or worked collaboratively. This will highlight your ability to provide caring and professional responses.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific repair-related situations. Think about potential scenarios you might face and how you would respond. Practising these responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, ongoing projects, or how success is measured in the role. It shows you're engaged and eager to learn more about the position and the company.
