At a Glance
- Tasks: Lead a team to deliver top-notch building surveying services and ensure resident satisfaction.
- Company: Join Poplar HARCA, an award-winning community association making a real difference in East London.
- Benefits: Competitive salary, career development, and the chance to impact your community positively.
- Other info: Dynamic role with opportunities for growth and community engagement.
- Why this job: Be part of a passionate team transforming lives through housing and regeneration.
- Qualifications: Degree in a relevant field and professional certification required.
Location: George Green, Head Office (Poplar)
Salary: £56,436 - £59,574 per annum
Vacancy Type: Full Time - 35 Hours per week
Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration. An opportunity has arisen within our Repairs Team for a Property Services Manager. The Property Services Manager leads a team of surveyors and contractors to deliver effective, resident-focussed, value for money building surveying services. This includes stock condition surveys, diagnostic inspections, complex casework, and resource allocation. Working with a range of internal and external stakeholders, the Property Services Manager ensures that Poplar HARCA’s homes are safe, warm, dry and meet all requirements.
The postholder's responsibilities:
- Lead Poplar HARCA’s surveying activities
- Develop a high-performing, customer-centric team
- Promote a safety-first culture: ensure the team act up on health, safety, and wellbeing concerns
- Ensure that targets are met and that works are managed to time and budget
- Ensure that residents are updated in a timely and courteous way, and that promises are kept
- Ensure that surveying activities are compliant with statutory, regulatory, and policy requirements
- Manage a portfolio of measured term contracts to deliver high quality, cost effective services
- Champion excellence in data management and record keeping
- Develop systems and processes that ensure the proper recording of repair and property information
- Monitor key performance indicators, identify and rectify adverse trends
- Be responsible for the line management and career development of a team
- Develop, manage, motivate, support and train a team to deliver excellent, value for money services
Person Specification:
- Degree or HND in a relevant building related subject
- Professional certification (MRICS or MCIOB)
Experience:
- Working in a role with a similar level of responsibility
- Delivering excellence in a highly-pressure environment
- Managing health & safety in a surveying context
Knowledge in:
- Building regulations and best practice
- Construction industry procedures and frameworks
- Disrepair case management
- Data management practices
- Service implications of working in diverse communities
Closing Date: Friday 19 June 2026 (5:00pm)
The Company Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration. We’re all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities. We’re looking for people to match our passion and help us make a difference. If you’re ready to collaborate, use your skills, and help transform our corner of east London, we want to hear from you.
To Apply If you feel you are a suitable candidate and would like to work for Poplar HARCA, please click apply to be redirected to our website to complete your application.
Property Services Manager employer: Poplar Harca
Poplar HARCA is an exceptional employer, offering a dynamic work environment in the heart of East London where innovation meets community spirit. With a strong commitment to employee development and a culture that prioritises safety and well-being, we empower our team members to excel in their roles while making a tangible impact on the lives of residents. Join us to be part of a forward-thinking organisation that values collaboration and strives for excellence in housing and regeneration.
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and housing sector. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching Poplar HARCA and understanding their values. Think about how your experience aligns with their mission of creating safe and warm homes, and be ready to share specific examples from your past work.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've developed high-performing teams in the past. Highlight any experiences where you’ve promoted a safety-first culture or managed projects on time and within budget.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Poplar HARCA and making a difference in the community.
We think you need these skills to ace Property Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Services Manager role. Highlight your experience in managing teams, delivering customer-centric services, and any relevant qualifications like MRICS or MCIOB. We want to see how your skills match what we're looking for!
Showcase Your Achievements:When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use specific examples of how you've led teams, managed projects, or improved processes. This helps us see the impact you've made in previous roles.
Be Clear and Concise:Keep your application clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point. Make it easy for us to see why you’re the perfect fit for the role without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our organisation there. We can’t wait to hear from you!
How to prepare for a job interview at Poplar Harca
✨Know Your Stuff
Make sure you brush up on building regulations and best practices relevant to the role. Familiarise yourself with Poplar HARCA’s mission and values, as well as their approach to community regeneration. This will show that you’re genuinely interested in the organisation and understand what they stand for.
✨Showcase Your Leadership Skills
As a Property Services Manager, you'll be leading a team. Prepare examples of how you've developed high-performing teams in the past. Think about specific situations where you motivated your team or improved performance, and be ready to discuss these during the interview.
✨Emphasise Safety and Compliance
Given the importance of health and safety in this role, be prepared to talk about your experience managing health and safety in a surveying context. Share any strategies you've implemented to promote a safety-first culture and ensure compliance with statutory requirements.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges they face, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
