At a Glance
- Tasks: Support the Head of Resident Experience with administrative tasks and enhance resident satisfaction.
- Company: Join Poplar HARCA, an award-winning community association making a difference in East London.
- Benefits: Competitive salary, full-time hours, and opportunities for personal and professional growth.
- Other info: Dynamic work environment focused on community regeneration and collaboration.
- Why this job: Be part of a passionate team transforming communities and creating real impact.
- Qualifications: Experience with MS Office and familiarity with data management; social housing experience is a plus.
Location: Poplar
Salary: £32,112 - £32,571 per annum
Vacancy Type: Permanent, Full Time (35 hours per week)
Closing Date: 2nd of October 2026
Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration. An opportunity has arisen within our Compliance team for a Resident Experience Assistant. The Resident Experience Assistant is responsible for providing administrative support to the Head of Resident Experience. They play a crucial role in delivering a fast, efficient, and value-for-money service that consistently achieves high levels of resident satisfaction.
Postholder's Responsibilities:
- Update systems, databases and trackers accurately, and in a timely manner
- Collate information for complaints and access cases
- Organise, interrogate, and update data in accordance with Poplar HARCA’s policies and procedures
- Raise orders in line with the organisation’s policies, procedures and obligations
- Liaise with residents, internal teams, contractors and solicitors
- Respond to emails and administrative service requests from contractors, suppliers, solicitors and colleagues
- Prepare routine correspondence, ensuring that replies are chased and monitored effectively
- Organise and log incoming correspondence
Skills & Experience:
- Can use MS Word, Excel and Outlook effectively
- Can understand and apply numerical data
- Has worked in a similar role with a similar level of responsibility
- Has worked in repairs within social housing (desirable)
- Has updated systems, databases, and trackers
The Company Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration. We’re all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities. We’re looking for people to match our passion and help us make a difference. If you’re ready to collaborate, use your skills, and help transform our corner of east London, we want to hear from you.
To Apply: If you feel you are a suitable candidate and would like to work for Poplar HARCA, please click apply to be redirected to our website to complete your application.
Resident Experience Assistant in Poplar employer: Poplar Harca
Poplar HARCA is an exceptional employer that champions innovation and diverse perspectives, making it a vibrant place for professionals passionate about community sustainability and impact. Located in Greater London, the organisation fosters a collaborative leadership culture, offering meaningful opportunities for personal and professional growth while actively contributing to the betterment of the community. Joining Poplar HARCA means being part of a forward-thinking team dedicated to challenging the status quo and driving positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Assistant in Poplar
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Poplar Harca. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Poplar Harca before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Experience Assistant in Poplar
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Poplar Harca:Your cover letter is your chance to shine! Tell us why you want to work at Poplar Harca specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Poplar Harca!
How to prepare for a job interview at Poplar Harca
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
