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- Tasks: Lead a team to ensure efficient and resident-focused repair operations.
- Company: Join an award-winning housing and regeneration organisation in East London.
- Benefits: Enjoy 25 days' annual leave, community engagement, and professional development opportunities.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for community service.
- Other info: Dynamic work environment with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration. We are looking for a Repairs Team Leader to oversee a team of Repair Advisors and Assistants, ensuring the efficient and resident-focused operation of the Repair Hub. They supervise daily activities, progress repairs, and manage complex or escalated issues. By collaborating with various internal and external stakeholders, the Repairs Team Leader helps to ensure that Poplar HARCA's homes are safe, warm, dry, and meet all requirements.
Responsibilities
- Supervise and support a team of Repair Advisors and Assistants
- Foster a culture of collaboration, respect, and continuous improvement
- Raise repairs & log contacts in line with the organisation's policies, procedures and obligations
- Triage incoming repairs and contacts, ensuring that those with the highest priority are progressed first
- Investigate and diagnose repair issues
- Carry out quality assurance audits and provide constructive feedback to improve service standards
About Poplar HARCA: Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration. We’re all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities. We’re looking for people to match our passion and help us make a difference. If you’re ready to collaborate, use your skills, and help transform our corner of east London, we want to hear from you.
Benefits
25 days' annual leave +
Repairs Team Leader in London employer: Poplar Harca
Contact Detail:
Poplar Harca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and regeneration sector. We all know that sometimes it’s not just what you know, but who you know. Attend local events or join online forums to meet people who can help you land that Repairs Team Leader role.
✨Tip Number 2
Prepare for those interviews! Research Poplar HARCA and understand their values and mission. We want to see your passion for community regeneration shine through. Think about how your experience aligns with their goals and be ready to share specific examples of your leadership and problem-solving skills.
✨Tip Number 3
Showcase your team spirit! As a Repairs Team Leader, collaboration is key. During interviews, highlight your experience in fostering teamwork and improving service standards. We love hearing about how you've supported your team in the past and how you plan to do the same at Poplar HARCA.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see your enthusiasm for making a difference in the community, so make sure your application reflects that passion and commitment.
We think you need these skills to ace Repairs Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Repairs Team Leader role. Highlight any previous leadership experience and your ability to manage a team effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about housing and regeneration. Share specific examples of how you've fostered collaboration and improved service standards in past roles.
Showcase Problem-Solving Skills: In your application, emphasise your ability to triage and manage complex repair issues. We want to see how you approach challenges and ensure resident satisfaction.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Poplar Harca
✨Know the Organisation Inside Out
Before your interview, make sure you research Poplar HARCA thoroughly. Understand their mission, values, and recent projects. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Repairs Team Leader, you'll need to demonstrate your ability to supervise and support a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Be ready to discuss how you foster collaboration and respect within your team.
✨Prioritisation is Key
Given the role's focus on triaging repairs, be prepared to discuss how you would prioritise tasks. Think of scenarios where you've had to manage multiple urgent issues and explain your thought process. This will highlight your organisational skills and ability to handle pressure.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific repair situations or team dynamics. Practise answering these types of questions by using the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
