At a Glance
- Tasks: Provide timely and professional responses to repair requests and ensure properties are safe and compliant.
- Company: Join Poplar HARCA, a leading housing and regeneration organisation in East London.
- Benefits: Be part of a community-focused team with opportunities for personal and professional growth.
- Other info: Engage in community events and contribute to meaningful regeneration projects.
- Why this job: Make a real difference in residents' lives while working in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration. An opportunity has arisen within our Technical Resources Directorate for a Repairs Advisor who will help to deliver a fast, efficient, value for money repair service that achieves consistently high levels of resident satisfaction.
The post-holder's responsibilities:
- Provide caring, professional and timely responses to all repair related contacts from a variety of sources.
- Work as a team to ensure that all properties are safe, warm, dry and comply with requirements.
- Act as first and main contact for repair requests received via telephone, email, letter, online etc.
- Raise repairs in line with the organisation’s policies, procedures and obligations.
Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration. We’re all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities.
Repairs Advisor in London employer: Poplar Harca
Poplar HARCA is an exceptional employer that prioritises community engagement and employee development, making it a rewarding place to work as a Repairs Advisor. With a strong focus on delivering high-quality repair services, employees benefit from a supportive work culture that values teamwork and innovation, alongside opportunities for personal and professional growth in the vibrant setting of East London. Join us in making a meaningful impact in the lives of residents while enjoying a fulfilling career in a dynamic organisation dedicated to social regeneration.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Advisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and regeneration sector. You never know who might have a lead on a Repairs Advisor role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Poplar HARCA and understand their values and mission. Show us that you're not just looking for any job, but that you're genuinely excited about contributing to their community-focused work.
✨Tip Number 3
Practice your communication skills! As a Repairs Advisor, you'll be the first point of contact for residents. Make sure you can convey your ideas clearly and professionally, whether it's over the phone or via email.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you're serious about joining our team at Poplar HARCA.
We think you need these skills to ace Repairs Advisor in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about helping residents and making a difference in their lives.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with our mission at Poplar HARCA, so don’t hold back!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Repairs Advisor position.
How to prepare for a job interview at Poplar Harca
✨Know the Company Inside Out
Before your interview, take some time to research Poplar HARCA. Understand their mission, values, and recent projects. This will not only show your genuine interest but also help you tailor your responses to align with their goals.
✨Demonstrate Your Customer Service Skills
As a Repairs Advisor, you'll be the first point of contact for residents. Prepare examples from your past experiences where you've provided excellent customer service, especially in challenging situations. Highlight your ability to remain calm and professional under pressure.
✨Familiarise Yourself with Repair Processes
Brush up on common repair issues and the processes involved in addressing them. Being knowledgeable about how repairs are raised and managed will give you an edge. You could even mention specific policies or procedures that you think are important during the interview.
✨Show Your Team Spirit
Teamwork is crucial in this role. Be ready to discuss how you've successfully collaborated with others in previous jobs. Share stories that illustrate your ability to work well within a team to achieve common goals, especially in a fast-paced environment.
