At a Glance
- Tasks: Assist clients with memorial sales and provide exceptional customer service.
- Company: Join a family-run business with a rich history and community focus.
- Benefits: Part-time hours, pension scheme, generous holiday allowance, and discounts.
- Other info: Enjoy social events and opportunities for personal growth.
- Why this job: Make a meaningful impact while gaining valuable experience in a supportive environment.
- Qualifications: Strong communication skills and a caring attitude towards clients.
The predicted salary is between 12000 - 15000 £ per year.
MS-Group Ltd, an independent family business established in 1821, is the ’parent’ company for a number of Memorial Retail outlets throughout South Wales and the West Country. These include Mossfords – Wales’ oldest memorial masons and various others. The company also includes a rapidly expanding Sign Company (Morgans Consult), a vehicle graphics division (PopIn Graphics) as well as an internet based business selling stone signage (StoneSign Company) and is continuously expanding and developing.
The Role: Branch Assistant – Memorial Sales
- Dealing with Sales situations – always with a caring, helpful and understanding manner, including:
- Dealing with and helping clients, potential clients and past clients with a range of queries and problems
- Selling memorials and similar products and services on site at the branch and dealing with all aspects surrounding the taking of orders
- Dealing with after-sales situations with an equally caring, helpful and understanding manner
- Contacting clients and potential clients by telephone
- Ensuring that all orders and leads are tracked and recorded to ensure maximum efficiency and quality of service
- Occasionally calling at clients homes to provide advice and possible sales and/or to help resolve or answer any queries – possibly outside of normal working hours.
- Answering the telephone & dealing with all queries relating to the branch and its clients etc
- Putting order and other data into our automated order system
- Processing paperwork
- Updating and maintaining the files
- Receiving and handling payments, deposits etc
- Ensuring that the office, display and showrooms are kept in a good, tidy and clean condition.
- Reporting and communicating with Head Office on a regular basis to ensure good relationships are maintained and quality of service to the client is ensured.
- Helping with other administrative duties from other busier branches
What you can expect from us:
- Branch opening hours are 9am-5pm
- This is a part time position working 1 day per week (Saturday only)
- Contributory Pension Scheme
- 20 days holidays + Bank Holidays (Pro-rated for part-time)
- Holidays increased on length of service
- Benefits Platform which includes: Cycle to work scheme, gym scheme, hundreds of discounts
- Social & Charity Events
- This is a permanent position, with a 6 month probation period.
- Full training will be provided.
Mossfords Caerphilly, Cardiff Rd. Caerphilly. CF83 1JQ
Branch Assistant in Caerphilly employer: PopIn Graphics
MS-Group Ltd is an excellent employer that values its employees and fosters a supportive work culture, particularly in the role of Branch Assistant. With a commitment to employee growth through comprehensive training and a range of benefits including a contributory pension scheme and holiday entitlements, staff are encouraged to thrive in a caring environment. Located in Caerphilly, the company also promotes a healthy work-life balance with part-time hours and opportunities for community engagement through social and charity events.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Caerphilly
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like PopIn Graphics and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at PopIn Graphics and let us see your personality shine through!
We think you need these skills to ace Branch Assistant in Caerphilly
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and PopIn Graphics.
Get Familiar with Our Brand:Before applying, take some time to learn about PopIn Graphics and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at PopIn Graphics
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress PopIn Graphics.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which PopIn Graphics will surely appreciate.
