At a Glance
- Tasks: Lead multiple locations, ensuring efficiency, profitability, and top-notch customer service.
- Company: Join a vibrant team at Popeyes, where fun and inclusivity thrive.
- Benefits: Competitive salary, car allowance, private healthcare, and 33 days annual leave.
- Other info: Enjoy free chicken and a culture that celebrates diversity and respect.
- Why this job: Be the driving force behind an epic guest experience and impactful leadership.
- Qualifications: Proven experience in multi-site hospitality management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for an epic leader of people and standards-driven operator to join our team as an Operations Manager. This role would be a great fit for someone currently operating as an Area Manager, Area Coach, District Manager, or Regional Manager within hospitality, QSR or casual dining.
You’ll be the driver of culture, leading your General Managers and bringing to life our 'bring the fun' value. You'll provide clear direction and motivational leadership, be responsible for your KPIs, especially sales and profit targets, whilst ensuring the highest standards of quality, service, and cleanliness. We work in a fast-paced and competitive environment, so these standards are vital to the success of the business.
What you’ll do here:
- Oversee the daily operations of multiple locations, ensuring efficiency and profitability.
- Ensure compliance with all regulatory requirements and safety procedures.
- Build, develop and retain a high-performing team through strong recruitment, training, coaching and development, succession planning and leadership practices in line with company expectations.
- Put the customer first in everything you and your teams do, driving service and guest reviews/feedback.
- Ensure food quality standards uphold our ambition to be the most loved QSR brand.
- Collaborate with the Chicken HQ teams to gain the support and expertise you need to drive your store forward.
- Implement and maintain operational policies, procedures and standards across all locations.
- Monitor and analyse financial performance, budgeting and cost control measures.
- Drive continuous improvement initiatives to enhance operational effectiveness.
What you’ll have done:
- Strong experience and proven track record in a multi-site, hospitality business, ideally QSR or casual dining.
- Excellent organisational and problem-solving abilities.
- Always leads by example, lives and breathes an epic guest experience and drives KPIs.
- Strong leadership and interpersonal skills with the ability to motivate and inspire.
- Extensive experience recruiting, developing and talent planning within your store teams.
- Demonstrated ability to analyse financial data and make sound business decisions.
- Knowledge of regulatory compliance and safety standards.
Benefits:
- Competitive salary and bonus scheme.
- £5,000 car allowance.
- Company car scheme.
- Benefits platform, including gym discounts and cycle to work.
- Career progression opportunities.
- Private healthcare.
- Life assurance.
- 33 days annual leave.
- Birthday day off.
- Free chicken!
Inclusivity and respect are at the heart of all we do. Popeyes is a place where everyone can be their true self and where everyone belongs. That’s why we assess every application on their aptitude to do the job - and nothing else.
Operations Manager employer: Popeyes Louisiana Kitchen
Join Popeyes as an Operations Manager and be part of a vibrant team that prioritises inclusivity and respect, ensuring everyone can be their true selves. With competitive salaries, generous benefits including a £5,000 car allowance, private healthcare, and ample career progression opportunities, you'll thrive in a culture that values fun and excellence. Lead multiple locations in a fast-paced environment while driving operational success and delivering an epic guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Popeyes Louisiana Kitchen. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Popeyes Louisiana Kitchen
Don't be shy about reaching out to Popeyes Louisiana Kitchen directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Popeyes Louisiana Kitchen and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Popeyes Louisiana Kitchen
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
