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- Tasks: Lead flagship restaurants in Central London, ensuring exceptional standards and team performance.
- Company: Join a vibrant team at Popeyes, where inclusivity and respect are key.
- Benefits: Enjoy a competitive salary, bonuses, car allowance, private healthcare, and 33 days off.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven experience in multi-site hospitality, strong leadership, and commercial acumen.
The predicted salary is between 50000 - 65000 £ per year.
We’re looking for a dynamic, people-first leader and high-performing operator to take on the role of Central London Operations Manager, leading our flagship restaurants in one of the most fast-paced and exciting markets in the business. This is a high-impact role leading some of our most prominent flagship restaurants in Central London, so we’re looking for someone who knows what it takes to operate in high-profile, high-volume, fast-paced locations. You’ll bring strong multi-site experience, a sharp commercial mindset, and a proven ability to lead flagship QSR restaurants where standards, energy and execution have to be exceptional every single day. You’ll be the driver of culture across your area, leading your General Managers and bringing to life our ‘bring the fun’ value. You’ll provide clear direction, motivational leadership and hands-on support, while owning your KPIs, with a particular focus on sales and profit performance. At the same time, you’ll ensure the very highest standards of quality, service and cleanliness are delivered consistently across every restaurant.
What you’ll do here:
- Oversee the daily operations of multiple locations across Central London, ensuring strong performance, efficiency and profitability.
- Lead flagship restaurants with a focus on exceptional standards, people leadership and commercial delivery.
- Ensure compliance with all regulatory requirements, health and safety procedures, and company policies.
- Build, develop and retain high-performing teams through strong recruitment, training, coaching, development, succession planning and leadership.
- Put the customer first in everything you and your teams do, driving service excellence and guest feedback.
- Ensure food quality standards support our ambition to be the most loved QSR brand.
- Work closely with Chicken HQ teams to access the support and expertise needed to move your restaurants forward.
- Implement and maintain operational policies, procedures and standards across all locations.
- Monitor and analyse financial performance, budgets and cost controls to drive profitable growth.
- Lead continuous improvement initiatives to enhance operational effectiveness and deliver best-in-class results.
What you’ll have done:
- Strong experience and a proven track record in a multi-site hospitality business, ideally within QSR or casual dining.
- Experience operating flagship, high-volume restaurants in Central London or similarly high-profile trading environments.
- A strong understanding of what excellent looks like in flagship QSR operations, with the ability to balance pace, standards, service and commercial results.
- Excellent organisational and problem-solving abilities.
- Lead by example, live and breathe an epic guest experience, and consistently drive KPIs.
- Strong leadership and interpersonal skills, with the ability to motivate, inspire and develop teams.
- Extensive experience recruiting, developing and talent planning within your restaurant teams.
- Demonstrated ability to analyse financial performance and make sound commercial decisions.
- Strong knowledge of regulatory compliance and safety standards.
Benefits:
- Competitive salary and bonus scheme.
- £5,000 car allowance.
- Company car scheme.
- Benefits platform, including gym discounts and cycle to work.
- Career progression opportunities.
- Private healthcare.
- Life assurance.
- 33 days annual leave.
- Birthday day off.
- Free chicken!
Inclusivity and respect are at the heart of all we do. Popeyes is a place where everyone can be their true self and where everyone belongs. That’s why we assess every application on their aptitude to do the job — and nothing else.
Central London Operations Manager employer: Popeyes Louisiana Kitchen
Contact Detail:
Popeyes Louisiana Kitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central London Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in high-volume restaurants. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events or job fairs in Central London. It’s a great way to meet potential employers face-to-face and showcase your personality and passion for operations management.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Be ready to discuss how you can bring the fun and drive exceptional standards in their flagship restaurants. We want to see your enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Central London Operations Manager
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the role shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about leading teams and creating exceptional experiences in our flagship restaurants.
Tailor Your CV: Make sure your CV highlights your multi-site experience and leadership skills. We’re looking for someone who knows how to operate in high-pressure environments, so don’t forget to include specific examples of your achievements in similar roles.
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your key strengths and how they align with our values and expectations for the Central London Operations Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead our flagship restaurants in Central London!
How to prepare for a job interview at Popeyes Louisiana Kitchen
✨Know Your Numbers
Before the interview, brush up on your financial acumen. Be ready to discuss KPIs, budgets, and how you've driven profitability in previous roles. This will show that you understand the commercial side of operations, which is crucial for a Central London Operations Manager.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you've motivated teams or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how you lead by example and foster a positive culture.
✨Understand the Brand
Familiarise yourself with the company’s values and mission. Be ready to discuss how you can embody the 'bring the fun' value in your leadership style. Showing that you align with their culture will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in high-volume environments and how you overcame them. This will demonstrate your ability to think on your feet and maintain exceptional standards under pressure.