At a Glance
- Tasks: Lead flagship restaurants in Central London, ensuring exceptional standards and team performance.
- Company: Join a vibrant QSR brand that values inclusivity and fun.
- Benefits: Competitive salary, bonuses, private healthcare, and 33 days annual leave.
- Other info: Enjoy free chicken and career progression opportunities in a supportive culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven experience in multi-site hospitality and strong leadership abilities.
The predicted salary is between 50000 - 65000 £ per year.
We’re looking for a dynamic, people-first leader and high-performing operator to take on the role of Central London Operations Manager, leading our flagship restaurants in one of the most fast-paced and exciting markets in the business. This is a high-impact role leading some of our most prominent flagship restaurants in Central London, so we’re looking for someone who knows what it takes to operate in high-profile, high-volume, fast-paced locations. You’ll bring strong multi-site experience, a sharp commercial mindset, and a proven ability to lead flagship QSR restaurants where standards, energy and execution have to be exceptional every single day. You’ll be the driver of culture across your area, leading your General Managers and bringing to life our ‘bring the fun’ value. You’ll provide clear direction, motivational leadership and hands-on support, while owning your KPIs, with a particular focus on sales and profit performance. At the same time, you’ll ensure the very highest standards of quality, service and cleanliness are delivered consistently across every restaurant.
What you’ll do here:
- Oversee the daily operations of multiple locations across Central London, ensuring strong performance, efficiency and profitability.
- Lead flagship restaurants with a focus on exceptional standards, people leadership and commercial delivery.
- Ensure compliance with all regulatory requirements, health and safety procedures, and company policies.
- Build, develop and retain high-performing teams through strong recruitment, training, coaching, development, succession planning and leadership.
- Put the customer first in everything you and your teams do, driving service excellence and guest feedback.
- Ensure food quality standards support our ambition to be the most loved QSR brand.
- Work closely with Chicken HQ teams to access the support and expertise needed to move your restaurants forward.
- Implement and maintain operational policies, procedures and standards across all locations.
- Monitor and analyse financial performance, budgets and cost controls to drive profitable growth.
- Lead continuous improvement initiatives to enhance operational effectiveness and deliver best-in-class results.
What you’ll have done:
- Strong experience and a proven track record in a multi-site hospitality business, ideally within QSR or casual dining.
- Experience operating flagship, high-volume restaurants in Central London or similarly high-profile trading environments.
- A strong understanding of what excellent looks like in flagship QSR operations, with the ability to balance pace, standards, service and commercial results.
- Excellent organisational and problem-solving abilities.
- Lead by example, live and breathe an epic guest experience, and consistently drive KPIs.
- Strong leadership and interpersonal skills, with the ability to motivate, inspire and develop teams.
- Extensive experience recruiting, developing and talent planning within your restaurant teams.
- Demonstrated ability to analyse financial performance and make sound commercial decisions.
- Strong knowledge of regulatory compliance and safety standards.
Benefits:
- Competitive salary and bonus scheme.
- £5,000 car allowance.
- Company car scheme.
- Benefits platform, including gym discounts and cycle to work.
- Career progression opportunities.
- Private healthcare.
- Life assurance.
- 33 days annual leave.
- Birthday day off.
- Free chicken!
Inclusivity and respect are at the heart of all we do. Popeyes is a place where everyone can be their true self and where everyone belongs. That’s why we assess every application on their aptitude to do the job — and nothing else.
Central London Operations Manager employer: Popeyes Louisiana Chicken UK&I
Join us as a Central London Operations Manager and experience the vibrant culture of our flagship restaurants in one of the most dynamic markets. We prioritise a people-first approach, offering competitive salaries, extensive career progression opportunities, and a supportive work environment that values inclusivity and respect. With benefits like private healthcare, generous annual leave, and even free chicken, we ensure our team members thrive both personally and professionally while delivering exceptional service in high-profile locations.
Contact Details:
Popeyes Louisiana Chicken UK&I Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Central London Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase how you can bring the fun and lead teams effectively in a high-paced environment.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams, tackled challenges, and driven performance in previous roles. Highlighting your multi-site experience will show you're the right fit for managing flagship restaurants.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and making a difference in our flagship locations.
We think you need these skills to ace Central London Operations Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love leading teams and creating amazing experiences in high-paced environments like our flagship restaurants.
Tailor Your CV:Make sure your CV is tailored to highlight your multi-site experience and leadership skills. We’re looking for specific examples of how you've driven performance and maintained exceptional standards in previous roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure you articulate your achievements and how they relate to the role of Central London Operations Manager without any fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Popeyes Louisiana Chicken UK&I
✨Know Your Numbers
Make sure you come prepared with a solid understanding of key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've driven sales and profit performance in previous positions, as this will show your commercial mindset and ability to deliver results.
✨Showcase Your Leadership Style
As a Central London Operations Manager, you'll need to lead by example. Prepare examples of how you've motivated and developed teams in high-pressure environments. Highlight your people-first approach and how it has positively impacted team culture and performance.
✨Demonstrate Operational Excellence
Be ready to talk about your experience with operational policies and procedures. Discuss specific instances where you've ensured compliance with health and safety standards while maintaining exceptional service quality. This will show that you understand what it takes to operate flagship restaurants successfully.
✨Emphasise Customer Focus
Prepare to share stories that illustrate your commitment to putting the customer first. Discuss how you've driven service excellence and responded to guest feedback in past roles. This will align with the company's value of 'bringing the fun' and highlight your dedication to creating memorable experiences.
