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For Companies At a Glance
- Tasks: Assist customers with eyewear selection and provide top-notch service.
- Company: Join PopSpecs, a vibrant optical store in Brixton focused on customer care.
- Benefits: Enjoy competitive pay, employee discounts, and paid time off.
- Why this job: Be part of a friendly team that values customer satisfaction and personal growth.
- Qualifications: Previous customer service experience preferred; training provided for optical skills.
- Other info: Ideal for students or retirees; flexible part-time hours available.
Job Description
Job Title: Optical Assistant
Location: PopSpecs [BRIXTON]
Employment Type: PART-TIME (to include weekend working)
Department: Optical Assistant
Job Summary:
An opportunity is available for a friendly, detail-oriented, and organised Optical Assistant to join our team. The main focus of the Optical Assistant will be on delivering outstanding customer service by giving top priority to providing a high level of care to our clientele. This role will require a combination of technical responsibilities and direct customer interaction to ensure the smooth and efficient operation of the store.
Key Responsibilities:
Customer Interaction:
Greet and assist customers upon arrival.
Take measurements and support customers with products, ensuring that the fit, comfort and accuracy of frames are checked thoroughly.
Assist customers in selecting the perfect eyewear, including frames and lenses, based on their prescriptions, lifestyle, and preferences.
Educate customers on the proper care of their eyewear.
Administrative Duties:
Maintain customer records, orders and transactions,ensuring accuracy and confidentiality.
Process payments.
Order and manage inventory of optical supplies, frames, and lenses.
Perform general office duties, including answering phone calls, responding to emails, and maintaining a clean and organised workspace.
Technical Support:
Calibrate and maintain optical equipment and instruments.
Repair and adjust glasses as needed.
Conduct lens edging and glazing, and fitting when necessary.
Customer Service:
Provide excellent customer service at all times by understanding customer needs, and addressing customer inquiries and concerns.
Offer product recommendations, explaining different lens and frame options to customers.
Handle returns, exchanges, and adjustments of eyewear.
Making customers feel welcome and valued to encourage customer loyalty.
Qualifications:
Experience:
Previous experience in a customer-facing environment is preferred.
Prior experience in optics is preferred, however we will provide training and will continue to help develop and expand your knowledge.
Experience with optical equipment and software systems is beneficial.
Skills:
Excellent interpersonal and communication skills (both written and verbal), with a customer centric approach.
Strong organisational skills with attention to detail.
Ability to work efficiently in a fast-paced environment.
Ability to operate both in a team and individually to achieve sales targets and contribute to a positive and welcoming store environment.
Personal Attributes:
Friendly and approachable personality.
Enthusiastic to leave a positive long-lasting impression on customers.
Team player with a positive attitude.
Patient and empathetic, with a genuine interest in helping others.
Professional appearance and conduct.
Benefits:
Competitive salary
Paid time off and holidays
Pension scheme
Employee discounts on eyewear
PopSpecs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
You will be required to work Saturday’s and be available to work holidays and cover days off. This position will suit a student or retired person.
If you have the above skills, ideally along with optical experience, please call Pop Specs Brixton (Tues-Friday between pm). ONLY IF YOU HAVE EXPERIENCE-CALL!!
Starting salary £12.50 ph.
Optical Assistant employer: Pop Specs Brixton
Contact Detail:
Pop Specs Brixton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant
✨Tip Number 1
Familiarise yourself with common optical terminology and products. Understanding terms like 'lens edging' and 'frame fitting' will not only help you in conversations with potential employers but also show your genuine interest in the field.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different customer scenarios can help you feel more confident when interacting with customers in a real store environment.
✨Tip Number 3
Research PopSpecs and their values. Knowing about their commitment to customer service and inclusivity can help you tailor your approach during interviews, demonstrating that you align with their mission.
✨Tip Number 4
Be prepared to discuss your availability, especially for weekends and holidays, as this is a part-time role that requires flexibility. Showing that you are ready to meet these requirements can make you a more attractive candidate.
We think you need these skills to ace Optical Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles related to optics. Emphasise skills such as attention to detail, communication, and organisational abilities that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the Optical Assistant role. Mention specific experiences that demonstrate your ability to provide excellent customer service and your willingness to learn about optical products.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills and any technical abilities you possess. If you have experience with optical equipment or software, be sure to mention it, as this will strengthen your application.
Show Your Personality: Since the role requires a friendly and approachable attitude, let your personality shine through in your application. Use a warm tone and express your genuine interest in helping customers, which is key for this position.
How to prepare for a job interview at Pop Specs Brixton
✨Showcase Your Customer Service Skills
As an Optical Assistant, your ability to connect with customers is crucial. Prepare examples of how you've provided excellent customer service in the past, focusing on your interpersonal skills and how you made customers feel valued.
✨Familiarise Yourself with Optical Products
Even if you haven't worked in optics before, doing some research on eyewear, lenses, and common optical terms can give you an edge. Being able to discuss different frame styles or lens options will demonstrate your enthusiasm and willingness to learn.
✨Prepare for Technical Questions
Expect questions about basic optical equipment and procedures. Brush up on your knowledge of how to adjust glasses or the importance of accurate measurements. This shows that you're proactive and ready to take on the technical aspects of the role.
✨Exude a Friendly and Approachable Demeanour
Since the role requires a friendly personality, practice your body language and tone of voice. Smile, maintain eye contact, and be genuinely enthusiastic about the opportunity to help customers. This will leave a positive impression on your interviewers.
