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- Tasks: Lead our new Oxford store, managing sales, customer service, and team performance.
- Company: Join POP MART, a global leader in designer toys, collaborating with iconic brands like Disney.
- Benefits: Enjoy structured training, bonuses, social events, and paid breaks while working full-time.
- Why this job: Be part of a vibrant culture, gain valuable experience, and make an impact in retail.
- Qualifications: 4+ years in retail management preferred; degree in business or related field is a plus.
- Other info: Flexible hours and opportunities for growth, including an Assistant Store Manager role.
The predicted salary is between 30000 - 42000 £ per year.
Location: Pop Mart Oxford Store
Full-time Permanent
Working Hours: 40 hours per week
Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.
In the UK, POP MART operates seven stores in London, Midlands, and Manchester, and over five Robo Shops (vending machines for POP MART products). With our ambitious growth plan, we continue to expand our retail network by opening new stores in London and nationwide.
We are searching for a Retail Store Manager to lead and oversee operations at our new Oxford store! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards.
This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management.
- Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Develop and implement strategies to achieve sales targets and improve store performance
- Provide exceptional customer service and resolve any customer issues or complaints
- Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures
- Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
- Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures
- Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level
- Lead recruitment efforts, evaluate potential candidates' performance, and train new team members
- Perform administrative tasks such as rota scheduling, payroll management, and sales reporting
- Ensure compliance with all company policies, procedures, and relevant regulations
- Be available to work flexible hours
Proven experience (4+ years) in retail management, preferably in a similar industry
Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience)
Fluent in professional English, with excellent verbal and written communication skills
Proven ability to develop and implement strategies to achieve sales targets and improve store performance
Proficient in administrative tasks such as rota scheduling, payroll management, and reporting
Candidates with less experience can also apply for the Assistant Store Manager position
Multi-lingual language ability (Chinese Mandarin is an advantage but not essential)
Familiarity with retail management software and point-of-sale systems
Job Type: Full-time
Additional pay: ~ Commission pay
Company pension
8 hour shift ~ Weekend availability
Weekend Shop Manager employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Shop Manager
✨Tip Number 1
Familiarise yourself with POP MART's unique product offerings and brand ethos. Understanding their designer toy culture and key IPs will help you connect with the company's vision during interviews.
✨Tip Number 2
Highlight your leadership experience in retail management, especially any specific achievements related to sales targets or team development. Be ready to share examples of how you've successfully managed a team in a fast-paced environment.
✨Tip Number 3
Prepare to discuss your approach to customer service and how you handle complaints. POP MART values exceptional customer experiences, so showcasing your problem-solving skills will set you apart.
✨Tip Number 4
If you have experience with retail management software or point-of-sale systems, be sure to mention it. Familiarity with these tools can demonstrate your readiness to manage store operations efficiently.
We think you need these skills to ace Weekend Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience, particularly any leadership roles. Emphasise your ability to achieve sales targets and improve store performance, as these are key aspects of the Weekend Shop Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail management and customer service. Mention specific examples of how you've successfully led teams or improved store operations in previous roles. This will help you stand out to POP MART.
Showcase Communication Skills: Since excellent communication is crucial for this position, ensure that your application reflects your verbal and written skills. Use clear and concise language, and consider including examples of how you've effectively communicated with teams or customers in the past.
Highlight Relevant Qualifications: If you have a degree in business administration or retail management, make sure to mention it prominently. Also, if you have experience with retail management software or point-of-sale systems, include that information to demonstrate your technical proficiency.
How to prepare for a job interview at POP MART
✨Showcase Your Leadership Skills
As a Weekend Shop Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. This will show the interviewers that you can effectively manage and motivate your team.
✨Understand POP MART's Brand and Products
Familiarise yourself with POP MART's unique designer toy culture and their popular IPs like Molly and Skullpanda. Being knowledgeable about the brand will not only impress the interviewers but also help you articulate how you can contribute to enhancing the store's performance and customer experience.
✨Prepare for Customer Service Scenarios
Customer service is key in retail management. Think of potential customer issues you might face and how you would resolve them. Be ready to discuss your approach to providing exceptional service and handling complaints, as this will be crucial in your role.
✨Demonstrate Your Sales Strategy Knowledge
Since the role involves developing strategies to achieve sales targets, come prepared with ideas on how you would drive sales in the Oxford store. Discuss any relevant experience you have in implementing successful sales strategies and how you measure their effectiveness.
