At a Glance
- Tasks: Lead a vibrant team in delivering exceptional customer experiences and managing store operations.
- Company: Join POP MART, a global leader in designer collectibles and creative storytelling.
- Benefits: Enjoy monthly gifts, bonuses, training, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal and professional growth.
- Why this job: Be part of a fast-growing company that merges retail with art and creativity.
- Qualifications: 2 years of retail management experience and a passion for collectibles.
The predicted salary is between 28800 - 43200 £ per year.
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, bringing joy to young consumers around the world.
What to Expect
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling
- Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
Benefits
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Training and development programmes that build both professional skills and creative thinking
- Regular team events that bring our people together to share ideas and celebrate our work
The Role and Candidate
We are searching for a Supervisor to work alongside our Assistant Store Manager in our Cardiff store. This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards. This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management.
Responsibilities
- Assist the Store Manager overseeing all aspects of store operations
- Provide exceptional customer service and resolve any customer issues or complaints
- Train and supervise the sales team, ensuring they adhere to company policies and procedures
- Collaborate with the Store Manager to develop strategies for achieving sales targets
- Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
- Control stock discrepancy by monitoring inventory levels and preventing shoplifting
- Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level
- Manage the cashier point’s daily opening and closing procedures
- Conduct regular staff meetings to communicate goals, expectations, and updates
- Assist in recruitment, evaluation of potential candidates’ performance, and training new team members
- Perform administrative tasks such as rota scheduling and sales reporting
- Be available to work flexible hours, including nights, weekends, and holidays
Required Qualifications
- 2 years fulltime experience in store management level
- Fluent in professional English, with excellent verbal and written communication skills
- Proactive with strong customer service skills to provide a memorable shopping experience
- Proven ability to develop and implement strategies to achieve sales targets
- Demonstrated leadership skills with experience supervising a team
- Strong organizational skills with a keen attention to detail
- Proficient in administrative tasks such as rota scheduling and reporting
- Effective time management and task prioritization abilities
- Team-oriented with the ability to motivate and inspire others
Desirable but Not Essential
- Experience in the designer collectible pieces industry
- Knowledge of visual merchandising techniques
- Familiarity with retail management software and point-of-sale systems
If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.
Store Supervisor in Wales employer: POP MART
At POP MART, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Cardiff. Our team enjoys a range of benefits including monthly appreciation gifts, structured bonuses, and access to professional development programmes, all while working in a dynamic environment that celebrates creativity and collaboration. Join us to grow your skills alongside passionate colleagues and contribute to a fast-growing business that merges retail with art and storytelling.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor in Wales
✨Tip Number 1
Get to know the company inside out! Research POP MART's products, values, and culture. This way, when you walk into that interview, you can show off your passion for designer collectible pieces and how you fit right in with their vibe.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where POP MART is present. Building relationships can give you insider info and might just land you a recommendation when it comes time to apply.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle customer complaints or motivate your team. Use real-life examples from your experience to demonstrate your leadership skills and customer service prowess.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Supervisor in Wales
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for designer collectible pieces shine through! We want to see how much you love the products and the culture behind them.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail management. We’re looking for specific examples of how you've led teams and achieved sales targets in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Store Supervisor role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at POP MART.
How to prepare for a job interview at POP MART
✨Know Your Stuff
Before the interview, dive deep into POP MART's brand and its iconic characters like MOLLY and SKULLPANDA. Familiarise yourself with their products and the overall vibe of the designer collectible pieces industry. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Store Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved customer issues. Highlight how you can inspire and motivate others, as this is key to thriving in a fast-paced retail environment.
✨Be Customer-Centric
POP MART values exceptional customer service, so be ready to discuss how you've gone above and beyond for customers in previous roles. Think of specific instances where you turned a negative experience into a positive one, showcasing your proactive approach to customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the store's operations or future plans for POP MART in Europe. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success.
