Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a vibrant team in delivering exceptional customer experiences and managing store operations.
- Company: Join POP MART, a global leader in designer collectibles and creative storytelling.
- Benefits: Enjoy monthly gifts, performance bonuses, and access to wellness support.
- Why this job: Be part of a fast-growing company that merges retail with art and creativity.
- Qualifications: Strong leadership skills and a passion for designer toys are essential.
- Other info: Flexible hours and opportunities for professional growth in a multicultural environment.
The predicted salary is between 28800 - 43200 £ per year.
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e-commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
What to Expect
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling
- Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
Benefits
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Training and development programmes that build both professional skills and creative thinking
- Regular team events that bring our people together to share ideas and celebrate our work
Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch
The Role and Candidate
We are searching for a Supervisor to work alongside our Assistant Store Manager in our new Liverpool store! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards.
This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Assistant Store Manager.
Responsibilities
- Act as the store-in-charge, overseeing all aspects of store operations
- Provide exceptional customer service and resolve any customer issues or complaints
- Train and supervise the sales team, ensuring they adhere to company policies and procedures
- Collaborate with the Store Manager to develop strategies for achieving sales targets
- Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
- Control stock discrepancy by monitoring inventory levels and preventing shoplifting
- Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level
- Manage the cashier point’s daily opening and closing procedures
- Conduct regular staff meetings to communicate goals, expectations, and updates
- Assist in recruitment, evaluation of potential candidates’ performance, and training new team members
- Perform administrative tasks such as rota scheduling and sales reporting
- Be available to work flexible hours, including nights, weekends, and holidays
Required Qualifications
- Fluent in professional English, with excellent verbal and written communication skills
- Proactive with strong customer service skills to provide a memorable shopping experience
- Proven ability to develop and implement strategies to achieve sales targets
- Demonstrated leadership skills with experience supervising a team
- Strong organizational skills with a keen attention to detail
- Proficient in administrative tasks such as rota scheduling and reporting
- Effective time management and task prioritization abilities
- Team-oriented with the ability to motivate and inspire others
Desirable but Not Essential
- Multi-lingual language ability
- Retail management experience from department stores or concession counters
If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.
Store Supervisor employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues. Let them know you're on the hunt for a Store Supervisor role at POP MART. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Get social! Follow POP MART on LinkedIn and engage with their posts. Commenting or sharing your thoughts can help you get noticed by the team. Plus, it shows your genuine interest in the company and its culture.
✨Tip Number 3
Prepare for the interview by researching POP MART's products and values. Familiarise yourself with their iconic characters like MOLLY and SKULLPANDA. This will not only impress the interviewers but also help you connect your passion for designer toys with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the POP MART family. So, hit that 'Apply Now' button and let’s get you started on this exciting journey!
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for designer toys shine through! We want to see how your love for the products aligns with our mission at POP MART.
Tailor Your CV: Make sure to customise your CV for the Store Supervisor role. Highlight relevant experience and skills that match the job description, especially in retail management and customer service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at POP MART
✨Know Your Stuff
Before the interview, dive deep into POP MART's brand and its iconic characters like MOLLY and SKULLPANDA. Familiarise yourself with their products and the overall vibe of the company. This will not only show your enthusiasm but also help you connect your experience to their mission.
✨Showcase Your Leadership Skills
As a Store Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. Be ready to discuss how you can inspire and motivate your future team at POP MART.
✨Customer Service is Key
POP MART values exceptional customer service, so be prepared to share specific instances where you've gone above and beyond for customers. Think about how you can create memorable shopping experiences and how you would handle any complaints or issues that arise in-store.
✨Ask Thoughtful Questions
At the end of the interview, have some insightful questions ready. Ask about the store's goals, team dynamics, or upcoming projects. This shows your genuine interest in the role and helps you gauge if POP MART is the right fit for you.
