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- Tasks: Lead store operations, manage sales, and ensure exceptional customer service.
- Company: Join POP MART, a global leader in designer toys and collectibles.
- Benefits: Enjoy monthly toy gifts, bonuses, training, and regular team events.
- Why this job: Be part of a vibrant team and grow your retail management skills in a fun environment.
- Qualifications: 4+ years in retail management; degree in business or related field preferred.
- Other info: Flexible hours and opportunities for less experienced candidates as Assistant Store Manager.
The predicted salary is between 28600 - 37800 £ per year.
Industry: Designer toys and collectible pieces
Location: Pop Mart Oxford Store
Job type: Full-time Permanent
Working Hours: 40 hours per week
About POP MART
Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.
In the UK, POP MART operates seven stores in London, Midlands, and Manchester, and over five Robo Shops (vending machines for POP MART products). With our ambitious growth plan, we continue to expand our retail network by opening new stores in London and nationwide.
What to Expect
- Gain valuable professional experience covering the entire retail life cycle
- Have the opportunity to work with people from different countries and cultures in a collaborative environment
- Receive structured customer service, retail operations, and product training
- Be proactively involved in the company’s growth
Benefits
- Selected POP MART toys as appreciation gifts every month
- A structured bonus/commission scheme in line with the company’s and the individual’s performance
- Comprehensive training and development programs
- Regular team social events
- Paid rest breaks
The Role and Candidate
We are searching for a Retail Store Manager to lead and oversee operations at our new Oxford store! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards. This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager.
Responsibilities
- Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Develop and implement strategies to achieve sales targets and improve store performance
- Provide exceptional customer service and resolve any customer issues or complaints
- Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures
- Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
- Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures
- Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level
- Oversee cashier point operations, including daily opening and closing procedures
- Conduct regular staff meetings to communicate goals, expectations, and updates
- Lead recruitment efforts, evaluate potential candidate's performance, and train new team members
- Perform administrative tasks such as rota scheduling, payroll management, and sales reporting
- Ensure compliance with all company policies, procedures, and relevant regulations
- Be available to work flexible hours.
Required Qualifications
- Proven experience (4+ years) in retail management, preferably in a similar industry
- Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience)
- Fluent in professional English, with excellent verbal and written communication skills
- Strong leadership skills with the ability to motivate and develop a high-performing team
- Proven ability to develop and implement strategies to achieve sales targets and improve store performance
- Excellent organizational and problem-solving skills with a keen attention to detail
- Proficient in administrative tasks such as rota scheduling, payroll management, and reporting
- Team-oriented with the ability to foster a positive work environment
Desirable but Not Essential
- Multi-lingual language ability (Chinese Mandarin is an advantage but not essential)
- Experience in the toy or collectibles industry
- Knowledge of visual merchandising techniques
- Familiarity with retail management software and point-of-sale systems
Job Type: Full-time
Pay: £33,000.00-£36,000.00 per year
Additional pay: Commission pay
Benefits: Company pension
Schedule: 8 hour shift, Weekend availability
Store Manager - Oxford Town employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Oxford Town
✨Tip Number 1
Familiarise yourself with POP MART's product range and brand ethos. Understanding their designer toys and collectible pieces will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network within the toy and collectibles industry. Attend local events or online forums where you can connect with professionals who might provide insights or even referrals to help you land the Store Manager position.
✨Tip Number 3
Prepare to discuss your leadership style and past experiences in retail management. Be ready to share specific examples of how you've motivated teams and improved store performance, as these are key aspects of the role.
✨Tip Number 4
Showcase your customer service skills during any interactions with the company. Whether it's through a phone call or an in-person visit, demonstrating your ability to handle customer issues effectively will set you apart from other candidates.
We think you need these skills to ace Store Manager - Oxford Town
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience, especially in the toy or collectibles industry. Emphasise your leadership skills and any achievements related to sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for designer toys and your understanding of POP MART's brand. Mention specific experiences that demonstrate your ability to lead a team and improve store performance.
Highlight Relevant Skills: In your application, clearly outline your organisational and problem-solving skills. Provide examples of how you've successfully managed inventory and staff in previous roles.
Show Enthusiasm: Convey your enthusiasm for the role and the company in both your CV and cover letter. Mention any personal connections to the designer toy culture that could make you a great fit for the team.
How to prepare for a job interview at POP MART
✨Show Your Passion for Designer Toys
Make sure to express your enthusiasm for designer toys during the interview. Share any personal experiences or collections you have, as this will demonstrate your genuine interest in the industry and align with POP MART's culture.
✨Highlight Leadership Experience
Prepare examples of your previous leadership roles in retail management. Discuss how you've successfully motivated teams, resolved conflicts, and improved store performance, as these skills are crucial for the Store Manager position.
✨Demonstrate Customer Service Skills
Be ready to discuss specific instances where you've provided exceptional customer service. Highlight your problem-solving abilities and how you've handled customer complaints effectively, as this is a key aspect of the role.
✨Familiarise Yourself with Visual Merchandising
Since visual merchandising is important for maintaining the store's appeal, brush up on techniques and be prepared to discuss how you would implement them in the Oxford store. This shows that you understand the importance of presentation in retail.