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For Companies At a Glance
- Tasks: Lead store operations, manage sales, and ensure top-notch customer service.
- Company: Join POP MART, a global leader in designer toys and collectibles.
- Benefits: Enjoy monthly toy gifts, bonuses, training, and fun team events.
- Why this job: Be part of a vibrant, multicultural team and grow your retail skills.
- Qualifications: 4+ years in retail management; degree in business or related field preferred.
- Other info: Flexible hours required; assistant manager roles available for less experienced candidates.
The predicted salary is between 27500 - 36000 £ per year.
Industry: Designer toys and collectible pieces
Location: Pop Mart Harrods Pop Up
Job type: Full-time Permanent
Working Hours: 40 hours Full-time week
About POP MART
Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. In the UK, POP MART operates seven stores in London, Midlands, and Manchester, and over five Robo Shops (vending machines for POP MART products). With our ambitious growth plan, we continue to expand our retail network by opening new stores in London and nationwide.
What to Expect
- Gain valuable professional experience covering the entire retail life cycle
- Have the opportunity to work with people from different countries and cultures in a collaborative environment
- Receive structured customer service, retail operations, and product training
- Be proactively involved in the company’s growth
Benefits
- Selected POP MART toys as appreciation gifts every month
- A structured bonus/commission scheme in line with the company’s and the individual’s performance
- Comprehensive training and development programs
- Regular team social events
- Paid rest breaks
The Role and Candidate
This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards. This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager.
Responsibilities
- Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Develop and implement strategies to achieve sales targets and improve store performance
- Provide exceptional customer service and resolve any customer issues or complaints
- Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures
- Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
- Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures
- Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level
- Oversee cashier point operations, including daily opening and closing procedures
- Conduct regular staff meetings to communicate goals, expectations, and updates
- Lead recruitment efforts, evaluate potential candidates' performance, and train new team members
- Perform administrative tasks such as rota scheduling, payroll management, and sales reporting
- Ensure compliance with all company policies, procedures, and relevant regulations
- Be available to work flexible hours, including nights, weekends, and holidays
Required Qualifications
- Proven experience (4+ years) in retail management, preferably in a similar industry
- Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience)
- Fluent in professional English, with excellent verbal and written communication skills
- Strong leadership skills with the ability to motivate and develop a high-performing team
- Proven ability to develop and implement strategies to achieve sales targets and improve store performance
- Excellent organizational and problem-solving skills with a keen attention to detail
- Proficient in administrative tasks such as rota scheduling, payroll management, and reporting
- Team-oriented with the ability to foster a positive work environment
- Candidates with less experience can also apply for Assistant Store Manager position
Desirable but Not Essential
- Multi-lingual language ability (Chinese Mandarin is an advantage but not essential)
- Experience in the toy or collectibles industry
- Knowledge of visual merchandising techniques
- Familiarity with retail management software and point-of-sale systems
Job Type: Full-time
Additional pay: Commission pay
Schedule: 8-hour shift, Weekend availability
Pay: £33,000.00-£36,000.00 per year
Benefits: Company pension
Schedule: Monday to Friday, Weekend availability
Store Manager – Harrods Pop Mart employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager – Harrods Pop Mart
✨Tip Number 1
Familiarise yourself with POP MART's product range and their unique designer toys. Understanding the brand's ethos and popular items will help you connect with the team during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlight specific instances where you motivated staff or improved store performance, as this is crucial for the Store Manager position.
✨Tip Number 3
Network within the retail and toy industry. Attend events or join online forums related to designer toys and collectibles. Making connections can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your strategies for achieving sales targets and improving store performance. Think about innovative ideas you could bring to POP MART that align with their growth plans and customer service standards.
We think you need these skills to ace Store Manager – Harrods Pop Mart
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, especially in the toy or collectibles industry. Emphasise your leadership skills and any achievements that demonstrate your ability to meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for designer toys and your understanding of POP MART's brand. Mention specific experiences that align with the responsibilities of the Store Manager role and how you can contribute to the company's growth.
Highlight Relevant Skills: In your application, focus on key skills such as customer service excellence, inventory management, and team leadership. Use examples from your past roles to illustrate how you've successfully implemented these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at POP MART
✨Show Your Passion for Designer Toys
Make sure to express your enthusiasm for designer toys during the interview. Share any personal experiences or collections you have, as this will demonstrate your genuine interest in the industry and align with POP MART's culture.
✨Highlight Leadership Experience
Since this role requires strong leadership skills, be prepared to discuss your previous management experiences. Provide specific examples of how you've motivated teams, resolved conflicts, and achieved sales targets in past positions.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service. Think of scenarios where you've successfully handled customer complaints or improved service quality. This will showcase your ability to maintain POP MART's high standards of customer care.
✨Demonstrate Organisational Skills
As the role involves various administrative tasks, be ready to discuss your organisational skills. Talk about your experience with inventory management, scheduling, and reporting, and how these skills can contribute to the store's success.
