Store Manager - Harrods

Pop Mart Store Manager – Harrods, London

Location: London, Harrods

Job type: Full time, permanent

POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well‑established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross‑border e‑commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.

POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co‑branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

• Contribute to a fast‑growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
• Grow your skills through hands‑on projects, collaborative learning, and opportunities to explore new ideas

Our Offer

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work
• Join Our Team – 40‑Hour Workweek, 7‑Hour Shifts +1h Paid Lunch

The Role and Candidate

We are searching for a Retail Store Manager to lead and oversee operations at our London Harrods store! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART\’s standards.

This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager.

Responsibilities

• Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Develop and implement strategies to achieve sales targets and improve store performance
• Provide exceptional customer service and resolve any customer issues or complaints
• Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures
• Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
• Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures
• Manage visual merchandising, ensuring the store\’s tidiness and cleanliness are maintained at the highest level
• Oversee cashier point operations, including daily opening and closing procedures
• Conduct regular staff meetings to communicate goals, expectations, and updates
• Lead recruitment efforts, evaluate potential candidate\’s performance, and train new team members
• Perform administrative tasks such as rota scheduling, payroll management, and sales reporting
• Ensure compliance with all company policies, procedures, and relevant regulations
• Be available to work flexible hours.

Required Qualifications

• Proven experience (4+ years) in retail management, preferably in a similar industry
• Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience)
• Fluent in professional English, with excellent verbal and written communication skills
• Strong leadership skills with the ability to motivate and develop a high‑performing team
• Proven ability to develop and implement strategies to achieve sales targets and improve store performance
• Excellent organizational and problem‑solving skills with a keen attention to detail
• Proficient in administrative tasks such as rota scheduling, payroll management, and reporting
• Team‑oriented with the ability to foster a positive work environment
• Candidates with less experience can also apply for the Assistant Store Manager position

Desirable but Not Essential

• Multi‑lingual language ability (Chinese Mandarin is an advantage but not essential)
• Experience in the toy or collectibles industry
• Knowledge of visual merchandising techniques
• Familiarity with retail management software and point‑of‑sale systems

If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, Apply Now and send us your CV.

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Sales, Management, and Customer Service

Industries: Retail

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