At a Glance
- Tasks: Lead store operations, manage sales, and ensure top-notch customer service.
- Company: Join POP MART, a global leader in designer toys and collectibles.
- Benefits: Enjoy monthly toy gifts, bonuses, training programs, and team events.
- Why this job: Be part of a vibrant team and grow your retail management skills in a fun environment.
- Qualifications: 4+ years in retail management; degree in business or related field preferred.
- Other info: Assistant Store Manager positions available for those with less experience.
The predicted salary is between 28800 - 42000 ÂŁ per year.
Job Description Industry: Designer toys and collectible pieces Location: Pop Mart London Stores Job type: Full time Permanent Working Hours: 40 hours per week About POP MART Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. In the UK, POP MART operates seven stores in London and Midlands, and over six Robo Shops (vending machines for POP MART products). With our ambitious growth plan, we continue to expand our retail network by opening new stores in London and nationwide. For more information, please visit www.popmart.com and our LinkedIn Career page. What to Expect POP MART is a boutique-sized company with a young and multicultural team where you can expect to: Gain valuable professional experience covering the entire retail life cycle Have the opportunity to work with people from different countries and cultures in a collaborative environment Receive structured customer service, retail operations, and product training Be proactively involved in the company’s growth Benefits POP MART offers our employees: Selected POP MART toys as appreciation gifts every month A structured bonus/commission scheme in line with the company’s and the individual’s performance Comprehensive training and development programs Regular team social events Paid rest breaks The Role and Candidate We are searching for a Retail Store Manager to lead and oversee operations at a designated Pop Mart store. This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards. This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager. Responsibilities Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision Develop and implement strategies to achieve sales targets and improve store performance Provide exceptional customer service and resolve any customer issues or complaints Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures Manage visual merchandising, ensuring the store’s tidiness and cleanliness are maintained at the highest level Oversee cashier point operations, including daily opening and closing procedures Conduct regular staff meetings to communicate goals, expectations, and updates Lead recruitment efforts, evaluate potential candidates’ performance, and train new team members Perform administrative tasks such as rota scheduling, payroll management, and sales reporting Ensure compliance with all company policies, procedures, and relevant regulations Be available to work flexible hours, including nights, weekends, and holidays Required Qualifications Proven experience (4+ years) in retail management, preferably in a similar industry Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience) Fluent in professional English, with excellent verbal and written communication skills Strong leadership skills with the ability to motivate and develop a high-performing team Proven ability to develop and implement strategies to achieve sales targets and improve store performance Excellent organizational and problem-solving skills with a keen attention to detail Proficient in administrative tasks such as rota scheduling, payroll management, and reporting Team-oriented with the ability to foster a positive work environment Candidates with less experience can also apply for Assistant Store Manager position Desirable but Not Essential Multi-lingual language ability (Chinese Mandarin is an advantage but not essential) Experience in the toy or collectibles industry Knowledge of visual merchandising techniques Familiarity with retail management software and point-of-sale systems Your Application If the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email to uk.hr@popmart.com. #J-18808-Ljbffr
Store Manager / Assistant Store Manager employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager / Assistant Store Manager
✨Tip Number 1
Familiarize yourself with POP MART's unique designer toy culture and their iconic characters like Molly and Skullpanda. This knowledge will not only help you stand out during the interview but also show your genuine enthusiasm for the brand.
✨Tip Number 2
Highlight your leadership experience in retail management, especially any instances where you've successfully trained and developed a team. Be ready to share specific examples of how you've improved store performance or customer service in your previous roles.
✨Tip Number 3
Prepare to discuss your strategies for achieving sales targets and managing inventory effectively. Think about how you can apply these strategies to the unique environment of a designer toy store.
✨Tip Number 4
If you have experience with visual merchandising, be sure to mention it! Discuss how you can create an engaging shopping experience that reflects the fun and creativity of POP MART's products.
We think you need these skills to ace Store Manager / Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, especially in the toy or collectibles industry. Emphasize your leadership skills and any achievements that demonstrate your ability to meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for designer toys and your understanding of POP MART's brand. Mention specific experiences that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on skills such as customer service excellence, inventory management, and team leadership. Use examples from your past roles to illustrate how you have successfully applied these skills.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Mention any personal connections to the designer toy culture or specific POP MART products that resonate with you.
How to prepare for a job interview at POP MART
✨Show Your Passion for Designer Toys
Make sure to express your enthusiasm for designer toys during the interview. Share any personal experiences or collections you have, as this will demonstrate your genuine interest in the industry and align with POP MART's culture.
✨Highlight Your Leadership Experience
Since this role requires strong leadership skills, be prepared to discuss your previous management experiences. Provide specific examples of how you've motivated teams, resolved conflicts, and achieved sales targets in past positions.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service. Prepare to discuss how you would handle difficult customer situations or complaints, showcasing your problem-solving skills and commitment to exceptional service.
✨Demonstrate Your Organizational Skills
As the role involves various administrative tasks, be ready to talk about your organizational strategies. Discuss how you manage inventory, scheduling, and reporting to ensure smooth store operations.