At a Glance
- Tasks: Join our Roboshop team to keep vending machines stocked and running smoothly.
- Company: POP MART is a global leader in trend culture and entertainment, empowering creators worldwide.
- Benefits: Enjoy flexible hours, hands-on projects, and the chance to work with a diverse team.
- Other info: Opportunity to travel within London and nearby cities for on-site support.
- Why this job: Be part of a fast-growing company that blends retail, art, and creative storytelling.
- Qualifications: Tertiary education in engineering or related fields; basic technical skills preferred.
The predicted salary is between 28800 - 42000 £ per year.
Industry: Designer toys and collectible pieces
Location: Canary Wharf, London (Travel between locations required)
Job Type: Full-Time, Permanent
Working Hours: 40 hours per week
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
POP MART operates over 500 physical stores and more than 2,300 Roboshops across more than thirty countries and regions, and through multiple cross-border e-commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally.
In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands, and Spain, and continues to expand into new high-potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
For more information, please visit www.popmart.com and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling.
- Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences.
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas.
POP MART offers our employees:
- Monthly appreciation gifts featuring our latest POP MART designs.
- A structured bonus scheme linked to company and individual performance.
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support.
- Training and development programmes that build both professional skills and creative thinking.
- Regular team events that bring our people together to share ideas and celebrate our work.
The Role
We are looking for a full-time Roboshop Coordinator to support the growth and daily operations of our Roboshop vending machine network across London and surrounding areas.
The successful candidate will be responsible for coordinating the smooth operation of Roboshop locations, supporting stock management, operational performance, maintenance coordination, new Roboshop launches, and communication between internal teams and external partners.
This role requires a proactive and organised individual who can manage multiple priorities, work independently, and support the continued expansion and operational efficiency of the Roboshop network.
Responsibilities
- Coordinate the day-to-day operations of the Roboshop vending machine network.
- Monitor Roboshop performance and support the resolution of operational issues to minimise downtime.
- Coordinate stock replenishment activities to ensure machines maintain appropriate stock levels and product availability.
- Visit Roboshop locations to complete operational checks, support stock management, and assist with basic troubleshooting where required.
- Liaise with internal teams, including warehouse, retail, finance, and operations teams, to ensure smooth daily operations.
- Work with external partners and stakeholders to support new Roboshop launches and ongoing operational requirements.
- Support the planning, coordination, and implementation of new Roboshop installations.
- Maintain accurate operational records, stock reports, and documentation.
- Support invoice preparation, administrative processes, and coordination with the finance team.
- Monitor operational data and provide regular updates on Roboshop performance and business activities.
- Identify opportunities to improve processes, efficiency, and customer experience across the Roboshop network.
- Provide operational support outside normal working hours when required, including occasional weekend responses.
Required Qualifications
- Strong organisational skills with excellent attention to detail.
- Previous experience in operations, coordination, retail, technical support, or field-based roles.
- Experience managing multiple priorities and working independently.
- Strong communication skills with confidence working with internal teams and external partners.
- Comfortable travelling between Roboshop locations as required.
- Ability to carry out basic troubleshooting and operational checks.
- Strong problem-solving skills with a proactive approach.
- Must be able to lift up to 20kg in weight.
- Fluent in English. Mandarin language skills are advantageous but not essential.
Desirable but Not Essential
- Full UK driving licence and willingness to travel between Roboshop locations.
- Experience in stock management, inventory control, or retail operations.
- Experience working with vending machines, automated equipment, or retail technology.
- Experience coordinating projects, operational rollouts, or new store/site openings.
Roboshop Coordinator employer: POP MART
At POP MART, we pride ourselves on being an excellent employer that fosters a vibrant and inclusive work culture. As an Amazon Marketplace Operations Coordinator, you'll not only have the chance to enhance your skills in a dynamic international environment but also benefit from ample opportunities for professional growth and development. Our commitment to employee well-being and innovation makes us a standout choice for those seeking meaningful and rewarding employment in the eCommerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Roboshop Coordinator
✨Tip Number 1
Familiarise yourself with the Roboshop technology and vending machine operations. Understanding how these machines work will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of POP MART, especially those in technical roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Highlight any relevant experience you have with stock management or technical troubleshooting in your conversations. Being able to discuss specific examples will make you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 4
Prepare to discuss your ability to work independently and manage time efficiently. Since this role involves travelling to various locations, showcasing your organisational skills will be key to landing the job.
We think you need these skills to ace Roboshop Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Roboshop Coordinator role. Emphasise any technical or maintenance roles you've held, as well as your organisational skills.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for POP MART and the role. Mention your understanding of their business model and how your background in engineering or technical support makes you a great fit.
Highlight Communication Skills:Since the role involves liaising with international teams, emphasise your communication skills in both English and any other languages you speak, particularly Mandarin if applicable.
Showcase Problem-Solving Abilities:In your application, provide examples of how you've diagnosed and resolved technical issues in previous roles. This will demonstrate your ability to handle the responsibilities of maintaining the Roboshop vending machines.
How to prepare for a job interview at POP MART
✨Show Your Technical Skills
Since the role involves troubleshooting and maintaining vending machines, be prepared to discuss your technical skills. Highlight any relevant experience in engineering or maintenance roles, and consider bringing examples of past projects or challenges you've successfully managed.
✨Demonstrate Strong Communication
Effective communication is key, especially when liaising with international teams. Practice articulating your thoughts clearly and concisely. You might also want to prepare for questions about how you would handle communication in a multicultural environment.
✨Emphasise Organisational Skills
While strong organisational skills are desirable but not essential, showcasing your ability to manage time and tasks efficiently can set you apart. Prepare examples of how you've successfully organised projects or managed inventory in previous roles.
✨Research POP MART's Culture
Understanding POP MART's focus on creativity and multiculturalism will help you align your answers with their values. Familiarise yourself with their products and IPs, and think about how your background and interests fit into their innovative environment.
