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For Companies At a Glance
- Tasks: Lead daily store operations and ensure compliance with company standards.
- Company: Join POP MART, a global leader in designer toys and collectibles.
- Benefits: Enjoy monthly gifts, bonuses, training, and team events.
- Why this job: Be part of a vibrant team that merges retail, art, and creativity.
- Qualifications: 2+ years in retail operations; strong problem-solving and communication skills required.
- Other info: Opportunity to work in a fast-paced, multicultural environment.
The predicted salary is between 36000 - 60000 £ per year.
POP MART Greater London, England, United Kingdom
Retail Operations Supervisor
Location: Canary Wharf, London
Job type: Full time Permanent
Working Hours: 40 hours per week
Industry: Designer toys and collectible pieces
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
For more information, please visit www.popmart.com and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling
- Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
POP MART offers our employees:
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Training and development programmes that build both professional skills and creative thinking
- Regular team events that bring our people together to share ideas and celebrate our work
- Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch
The Role and Candidate
The Operations Supervisor will play a key role in ensuring the efficiency and effectiveness of store operations across all current and future POP MART locations in the UK. Reporting directly to the Retail Area Manager, the incumbent will focus on optimising operational processes, ensuring compliance with company standards, and supporting the overall retail strategy.
Responsibilities
- Oversee daily store operations of all existing and upcoming new store locations in the UK market, ensuring efficiency, service quality, and compliance with company policies
- Monitor and manage inventory flow, stock replenishment, and loss prevention strategies
- Optimize operational costs and support initiatives to improve store profitability
- Support store teams in implementing marketing campaigns, new product launches, and merchandising plans
- Assist with recruiting, onboarding, and training store-level staff, ensuring alignment with brand standards
- Conduct regular store visits and operational audits to assess performance and identify areas for improvement
- Resolve operational challenges, providing hands-on support to store teams as needed
- Work closely with internal departments (e.g., Marketing, HR, Merchandising) to align store operations with business goals
- Analyse store performance metrics and propose data-driven improvements
- Ensure compliance with health & safety, labour regulations, and brand guidelines
Required Qualifications
- 2+ years of experience in similar retail operations role, preferably in designer toys, lifestyle, fashion, or entertainment retail
- Strong understanding of store operations, SOPs, and retail compliance to include hands on support with quarterly store stocktakes
- Experience in store recruitment, onboarding, and training
- Ability to analyse store performance and improve operational efficiency
- Strong problem-solving skills and hands-on approach to challenges
- Proficiency in Microsoft Excel, PowerPoint, and reporting tools
- Strong communication and teamwork skills
- Adaptability to a fast-growing, high-energy retail environment
Desirable but Not Essential
- Experience in licensed merchandise, designer product VM, or collectible toys
- Familiarity with the UK retail market
- Understanding of designer toy and collectible trends, particularly in the art toy market
- Proficiency in Mandarin or Chinese is a plus but not required
If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.
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Retail Operations Supervisor employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Supervisor
✨Tip Number 1
Familiarise yourself with POP MART's product range and the designer toy market. Understanding their iconic characters like MOLLY and SKULLPANDA will help you connect with the brand's vision and demonstrate your passion during interviews.
✨Tip Number 2
Network with current or former employees of POP MART on platforms like LinkedIn. Engaging with them can provide insights into the company culture and operations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your problem-solving skills and ability to optimise retail operations. Tailoring your stories to align with POP MART's focus on efficiency and compliance will make a strong impression.
✨Tip Number 4
Stay updated on trends in the designer toy and collectible markets. Being knowledgeable about current trends will not only show your enthusiasm but also your ability to contribute to marketing campaigns and product launches effectively.
We think you need these skills to ace Retail Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations, especially in designer toys or similar industries. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for designer toys and your understanding of POP MART's brand. Mention specific experiences that align with the responsibilities outlined in the job description.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved operational challenges in previous roles. This will highlight your hands-on approach and problem-solving abilities.
Highlight Teamwork and Communication: Emphasise your teamwork and communication skills in both your CV and cover letter. Mention any collaborative projects you've worked on, especially those that involved cross-departmental efforts.
How to prepare for a job interview at POP MART
✨Know Your Products
Familiarise yourself with POP MART's range of designer toys and collectible pieces. Understanding the unique features and stories behind popular characters like MOLLY and SKULLPANDA will show your passion for the brand and help you connect with the interviewers.
✨Demonstrate Operational Knowledge
Be prepared to discuss your experience in retail operations, particularly in areas like inventory management and compliance with company policies. Highlight specific examples where you've optimised processes or improved store performance.
✨Showcase Teamwork Skills
Since the role involves working closely with various teams, emphasise your ability to collaborate effectively. Share experiences where you've successfully worked with marketing, HR, or merchandising teams to achieve common goals.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of past challenges you've faced in retail and how you resolved them. This will demonstrate your hands-on approach and readiness to tackle operational issues.
