At a Glance
- Tasks: Lead a dynamic team and create unforgettable customer experiences in a vibrant retail environment.
- Company: Join POP MART, a global leader in trend culture and entertainment.
- Benefits: Enjoy competitive pay, health benefits, and growth opportunities.
- Other info: Exciting career development as POP MART expands across North America.
- Why this job: Be part of a creative community that celebrates art and pop culture.
- Qualifications: Retail leadership experience and a passion for collectibles and customer service.
The predicted salary is between 22 - 22 £ per hour.
HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
- Position: Retail Assistant Manager
- Department: Retail
- Opportunity Overview
At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together.
As an Assistant Store Manager, you'll play a critical leadership role in delivering an exceptional customer experience while supporting all aspects of store operations.
You'll partner closely with the Store Manager to drive sales performance, develop a high-performing team, execute operational excellence, and ensure the store consistently reflects the POP MART brand.
As a leader, you'll coach and develop team members, inspire a customer-first culture, and help create memorable experiences for collectors and first-time visitors alike.
You'll also oversee daily operations, inventory, merchandising, and business performance while serving as Manager on Duty when the Store Manager is unavailable.
This position reports directly to the Store Manager.
- What you will achieve
- Leadership & Talent Development
- Partner with the Store Manager to recruit, coach, develop, and retain a high-performing team.
- Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
- Foster an inclusive, collaborative, and customer-first culture that reflects POP MART's values.
- Serve as Manager on Duty, making operational and customer service decisions while ensuring an exceptional store experience.
- Support onboarding, training, and performance development of new team members.
- Customer Experience
- Deliver an exceptional customer experience by leading from the sales floor and setting the standard for customer engagement.
- Inspire excitement around POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
- Resolve customer concerns professionally while building long-term loyalty.
- Ensure every customer interaction reflects POP MART's premium brand experience.
- Sales & Business Performance
- Partner with the Store Manager to achieve sales goals and key performance indicators (KPIs), including:
- Sales
- Conversion
- Units Per Transaction (UPT)
- Average Transaction Value (ATV)
- Payroll productivity
- Inventory accuracy
- Analyze business results and identify opportunities to improve sales performance.
- Execute action plans to improve store performance and customer engagement.
- Promote new product launches, limited-edition releases, and seasonal campaigns.
- Store Operations
- Oversee daily store operations, including opening and closing procedures, cash management, safety, and operational compliance.
- Ensure company policies, procedures, and loss prevention standards are consistently followed.
- Maintain an organized, clean, and safe store environment.
- Support scheduling, daily task planning, and operational execution.
- Monitor inventory accuracy, shipment processing, replenishment, transfers, and stockroom organization.
- Visual Merchandising & Inventory
- (Responsibilities may vary based on store volume.)
- Execute POP MART visual merchandising standards and marketing initiatives.
- Install planograms, fixtures, promotional signage, and seasonal displays.
- Adjust merchandising based on inventory levels, sales trends, and business priorities.
- Partner with store leadership to maintain inventory accuracy through cycle counts, audits, and replenishment.
- Ensure back-of-house organization supports efficient store operations.
- Brand & Community
- Serve as a knowledgeable brand ambassador by staying current on POP MART's products, artists, characters, and company initiatives.
- Support in-store events, product launches, pop-up activations, conventions, Robo Shop operations, and new store openings.
- Build excitement within the local collector community while promoting POP MART's unique brand experience.
- What you will need
- 2+ years of retail leadership experience in a supervisory or management role.
- Proven ability to lead, coach, and develop high-performing retail teams.
- Strong understanding of retail operations, customer experience, and business performance metrics.
- Passion for delivering exceptional customer experiences.
- Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.
- Strong leadership, communication, and interpersonal skills.
- Demonstrated ability to analyze business metrics and implement action plans that drive results.
- Excellent organizational skills with the ability to prioritize competing responsibilities.
- Comfortable working independently while making sound business decisions.
- Ability to adapt quickly in a fast-paced retail environment.
- High School Diploma or equivalent required.
- Must be at least 18 years of age.
What We Offer
- Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
- Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.
- Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.
*The job posting highlights the most critical responsibilities and requirements of the job.
It's not all-inclusive.
There may be additional duties, responsibilities and qualifications for this job.
Physical Requirements
- Must be able to stand and walk for extended periods throughout scheduled shifts.
- Must be able to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.
- Must be able to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.
- Pay Range Details
The hourly pay range for this position is $17.00-$22.00 per hour.
This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location.
Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications.
Equal Employment Opportunity
POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect.
We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.
Reasonable Accommodation
Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing na. hrsupport@popmart. com.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
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Retail Assistant Manager - Twelve Oaks employer: POP MART
At POP MART, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates creativity and collaboration. As a Flagship Stock Manager in our new London store, you'll benefit from structured training, ongoing development opportunities, and a supportive team environment, all while contributing to a fast-growing global brand in the designer toy industry. With regular team events and a focus on employee wellbeing, POP MART is dedicated to fostering a workplace where your skills can flourish and your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant Manager - Twelve Oaks
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like POP MART, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like POP MART!
We think you need these skills to ace Retail Assistant Manager - Twelve Oaks
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at POP MART, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at POP MART and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show POP MART that you’re ready to jump in and contribute right away!
How to prepare for a job interview at POP MART
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
