Retail Administrator

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, reaching audiences in over ninety countries and regions.

What To Expect

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling.
• Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences.
• Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas.

Benefits

• Monthly appreciation gifts featuring our latest POP MART designs.
• A structured bonus scheme linked to both company and individual performance.
• 25 days of annual leave, in addition to bank holidays.
• 4x life insurance, together with group medical and travel insurance.
• A confidential Employee Assistance Programme, alongside access to a discount platform for selected online retailers.
• Training and development programmes, together with regular team events that encourage learning, collaboration, and celebration.

The Role and Candidate

The Retail Administrator is responsible for providing administrative support to all POP MART UK retail stores, ensuring smooth day-to-day operations. This role involves coordinating store requirements, managing supply orders, handling invoices, and assisting with general administrative tasks to support retail efficiency.

Responsibilities

• Manage all retail administration activities for stores, ensuring timely support and resolution of queries.
• Support stores with day-to-day operational needs, including ordering essential supplies and services.
• Raise and process invoices for smaller goods and services in line with company policies.
• Maintain accurate records of store orders, invoices, and administrative documentation.
• Monitor stock levels of store consumables and coordinate replenishment.
• Assist in the preparation of reports, data entry, and filing related to retail operations.
• Support new store openings or refurbishments with administrative coordination as required.
• Provide general support to the retail team and contribute to improving store efficiency and processes.

Required Qualifications

• Strong organizational and time management skills.
• Attention to detail and accuracy in handling documentation and invoices.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving skills with a proactive approach.

Desirable But Not Essential

• Experience in licensed merchandise, designer product VM, or collectible toys.
• Familiarity with the UK & Ireland retail market.
• Understanding of designer toy and collectible trends, particularly in the art toy market.
• Proficiency in Mandarin or Chinese is a plus but not required.