At a Glance
- Tasks: Lead and manage POP MART stores in North UK and Ireland, ensuring top-notch operations and customer experiences.
- Company: Join POP MART, a global leader in designer toys and collectibles, bringing joy to fans worldwide.
- Benefits: Enjoy monthly gifts, performance bonuses, wellness support, and creative training opportunities.
- Other info: Hands-on role with opportunities for growth and collaboration across diverse teams.
- Why this job: Be part of a vibrant team that blends retail, art, and storytelling in a fast-paced environment.
- Qualifications: 5+ years in retail operations with strong skills in sales management and team leadership.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Industry: Designer toys and collectible pieces
Location: Liverpool
Job type: Full time Permanent
Working Hours: 40 hours per week
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
For more information, please visit www.popmart.com and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling
- Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
Benefits
POP MART offers our employees:
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Training and development programmes that build both professional skills and creative thinking
- Regular team events that bring our people together to share ideas and celebrate our work
- Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch
The Role and Candidate
The Retail Area Manager will be responsible for overseeing all North UK and Ireland POP MART stores, ensuring seamless daily operations, sales performance, and exceptional customer experience. This is a store-based role, requiring a hands-on approach to store management while also supporting broader retail operations in North UK and Ireland.
Responsibilities
- You are setting a 21st century retail culture, creating a safe space of joy and respect for your teams across the North of the UK and Ireland.
- Oversee daily store operations of all existing and upcoming new store locations in the North UK and Ireland market, ensuring efficiency, service quality, and operational excellence, partnering with key functions such as the Retail Operations Supervisor.
- Monitor sales performance, analyse trends, and implement strategies to optimize revenue and profitability
- Support store teams in executing merchandising plans, product launches, and marketing campaigns
- Ensure compliance with operational policies, company SOPs, and local retail regulations
- Conduct regular store audits to assess performance, service quality, and operational efficiency
- Act as a key point of contact for retail challenges and opportunities, ensuring smooth communication across teams
- Assist in recruiting, onboarding, and training store-level staff, ensuring alignment with POP MART’s service standards
- Manage inventory flow and stock levels, ensuring optimal product availability
- Lead and support future Northern UK & Ireland store openings, providing operational guidance and best practices
- Work closely with internal teams (Marketing, HR, Supply chain) to enhance store operations
Required Qualifications
- 5+ years of experience in retail operations, preferably in a flagship or high-traffic retail environment
- Proven experience in store operations, sales performance management, and customer experience enhancement
- Ability to analyse sales data and implement strategic improvements
- Hands-on approach with strong problem-solving and operational execution skills
- Experience in recruiting, onboarding, and training retail staff
- Demonstrated experience in handling employee relations matters, including conflict resolution, disciplinary processes, grievance management, and performance issues
- Strong understanding of visual merchandising, inventory control to include managing and conducting quarterly store stocktakes, and retail compliance
- Excellent communication and teamwork skills, with the ability to work cross-functionally
- Proficiency in Microsoft Excel, PowerPoint, and retail analytics tools
- Be able to commute to our Liverpool office.
Desirable but Not Essential
- Experience in licensed merchandise, designer product VM, or collectible toys
- Familiarity with the UK & Ireland retail market
- Understanding of designer toy and collectible trends, particularly in the art toy market
- Proficiency in Mandarin or Chinese is a plus but not required
If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.
Regional Retail Area Manager - (North UK and Ireland) in Liverpool employer: POP MART
At POP MART, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates creativity and collaboration. As a Flagship Stock Manager in our new London store, you'll benefit from structured training, ongoing development opportunities, and a supportive team environment, all while contributing to a fast-growing global brand in the designer toy industry. With regular team events and a focus on employee wellbeing, POP MART is dedicated to fostering a workplace where your skills can flourish and your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Retail Area Manager - (North UK and Ireland) in Liverpool
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like POP MART, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like POP MART!
We think you need these skills to ace Regional Retail Area Manager - (North UK and Ireland) in Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at POP MART, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at POP MART and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show POP MART that you’re ready to jump in and contribute right away!
How to prepare for a job interview at POP MART
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
