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- Tasks: Lead and manage POP MART stores in North UK and Ireland, ensuring top-notch operations and customer experiences.
- Company: Join POP MART, a global leader in designer toys and collectibles, bringing joy to fans worldwide.
- Benefits: Enjoy monthly gifts, performance bonuses, wellness support, and creative training opportunities.
- Why this job: Be part of a vibrant team that blends retail, art, and storytelling in a fast-paced environment.
- Qualifications: 5+ years in retail operations with strong skills in sales management and team leadership.
- Other info: Hands-on role with opportunities for growth and collaboration across diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Industry: Designer toys and collectible pieces
Location: Liverpool
Job type: Full time Permanent
Working Hours: 40 hours per week
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
For more information, please visit www.popmart.com and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling
- Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
Benefits
POP MART offers our employees:
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Training and development programmes that build both professional skills and creative thinking
- Regular team events that bring our people together to share ideas and celebrate our work
- Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch
The Role and Candidate
The Retail Area Manager will be responsible for overseeing all North UK and Ireland POP MART stores, ensuring seamless daily operations, sales performance, and exceptional customer experience. This is a store-based role, requiring a hands-on approach to store management while also supporting broader retail operations in North UK and Ireland.
Responsibilities
- You are setting a 21st century retail culture, creating a safe space of joy and respect for your teams across the North of the UK and Ireland.
- Oversee daily store operations of all existing and upcoming new store locations in the North UK and Ireland market, ensuring efficiency, service quality, and operational excellence, partnering with key functions such as the Retail Operations Supervisor.
- Monitor sales performance, analyse trends, and implement strategies to optimize revenue and profitability
- Support store teams in executing merchandising plans, product launches, and marketing campaigns
- Ensure compliance with operational policies, company SOPs, and local retail regulations
- Conduct regular store audits to assess performance, service quality, and operational efficiency
- Act as a key point of contact for retail challenges and opportunities, ensuring smooth communication across teams
- Assist in recruiting, onboarding, and training store-level staff, ensuring alignment with POP MART’s service standards
- Manage inventory flow and stock levels, ensuring optimal product availability
- Lead and support future Northern UK & Ireland store openings, providing operational guidance and best practices
- Work closely with internal teams (Marketing, HR, Supply chain) to enhance store operations
Required Qualifications
- 5+ years of experience in retail operations, preferably in a flagship or high-traffic retail environment
- Proven experience in store operations, sales performance management, and customer experience enhancement
- Ability to analyse sales data and implement strategic improvements
- Hands-on approach with strong problem-solving and operational execution skills
- Experience in recruiting, onboarding, and training retail staff
- Demonstrated experience in handling employee relations matters, including conflict resolution, disciplinary processes, grievance management, and performance issues
- Strong understanding of visual merchandising, inventory control to include managing and conducting quarterly store stocktakes, and retail compliance
- Excellent communication and teamwork skills, with the ability to work cross-functionally
- Proficiency in Microsoft Excel, PowerPoint, and retail analytics tools
- Be able to commute to our Liverpool office.
Desirable but Not Essential
- Experience in licensed merchandise, designer product VM, or collectible toys
- Familiarity with the UK & Ireland retail market
- Understanding of designer toy and collectible trends, particularly in the art toy market
- Proficiency in Mandarin or Chinese is a plus but not required
If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.
Regional Retail Area Manager - (North UK and Ireland) employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Retail Area Manager - (North UK and Ireland)
✨Tip Number 1
Familiarise yourself with POP MART's unique product offerings and brand identity. Understanding their iconic characters like MOLLY and SKULLPANDA will help you connect with the company's vision and demonstrate your passion during interviews.
✨Tip Number 2
Network within the designer toy and collectible industry. Attend relevant events or exhibitions to meet professionals in the field, which can provide insights into the market and potentially lead to referrals for the Retail Area Manager position.
✨Tip Number 3
Prepare to discuss your hands-on management style and how you've successfully led teams in previous roles. Be ready to share specific examples of how you've improved sales performance and customer experience in a retail environment.
✨Tip Number 4
Research the retail landscape in North UK and Ireland, particularly trends in designer toys and collectibles. Being knowledgeable about local market dynamics will show your commitment and readiness to tackle the challenges of the role.
We think you need these skills to ace Regional Retail Area Manager - (North UK and Ireland)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations, particularly in high-traffic environments. Emphasise your achievements in sales performance management and customer experience enhancement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for designer toys and your understanding of the retail market in the UK and Ireland. Mention specific examples of how you've contributed to operational excellence in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as problem-solving, team management, and proficiency in retail analytics tools. Use specific examples to demonstrate these skills.
Show Enthusiasm for POP MART: Express your excitement about joining POP MART and contributing to their mission. Mention any familiarity you have with their products or the designer toy industry to show your genuine interest.
How to prepare for a job interview at POP MART
✨Know Your Products
Familiarise yourself with POP MART's range of designer toys and collectible pieces. Understanding the unique features and stories behind characters like MOLLY and SKULLPANDA will help you connect with the interviewers and demonstrate your passion for the brand.
✨Showcase Your Leadership Skills
As a Regional Retail Area Manager, you'll need to lead teams effectively. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved store performance. This will highlight your hands-on approach and problem-solving abilities.
✨Analyse Sales Trends
Be ready to discuss how you've previously analysed sales data to drive improvements. Bring specific examples of strategies you've implemented that resulted in increased revenue or enhanced customer experience, as this aligns with the role's responsibilities.
✨Emphasise Team Collaboration
POP MART values teamwork across different countries. Prepare to share instances where you've worked cross-functionally with marketing, HR, or supply chain teams. This will show your ability to communicate effectively and collaborate towards common goals.
