Regional Retail Area Manager – London

The Retail Area Manager will be responsible for overseeing all London POP MART stores, ensuring seamless daily operations, sales performance, and exceptional customer experience. This is a store-based role, requiring a hands-on approach to store management while also supporting broader retail operations across the London region.

Responsibilities:

• Setting a 21st century retail culture, creating a safe space of joy and respect for your teams across London.
• Overseeing daily store operations of all existing and upcoming new store locations in London, ensuring efficiency, service quality, and operational excellence, partnering with key functions such as the Retail Operations Supervisor.
• Monitoring sales performance, analysing trends, and implementing strategies to optimise revenue and profitability.
• Supporting store teams in executing merchandising plans, product launches, and marketing campaigns.
• Ensuring compliance with operational policies, company SOPs, and local retail regulations.
• Conducting regular store audits to assess performance, service quality, and operational efficiency.
• Acting as a key point of contact for retail challenges and opportunities, ensuring smooth communication across teams.
• Assisting in recruiting, onboarding, and training store-level staff, ensuring alignment with POP MART's service standards.
• Managing inventory flow and stock levels, ensuring optimal product availability.
• Leading and supporting future London store openings, providing operational guidance and best practices.
• Working closely with internal teams (Marketing, HR, Supply Chain) to enhance store operations.
• Driving employee engagement, performance, and talent development across the London store network.

Required Qualifications:

• 5+ years of experience in retail operations, preferably in a flagship or high-traffic retail environment.
• Proven experience in store operations, sales performance management, and customer experience enhancement.
• Ability to analyse sales data and implement strategic improvements.
• Hands-on approach with strong problem-solving and operational execution skills.
• Experience in recruiting, onboarding, and training retail staff.
• Demonstrated experience in handling employee relations matters, including conflict resolution, disciplinary processes, grievance management, and performance issues.
• Strong understanding of visual merchandising, inventory control, and retail compliance.
• Excellent communication and teamwork skills, with the ability to work cross-functionally.
• Proficiency in Microsoft Excel, PowerPoint, and retail analytics tools.
• Ability to travel regularly between London store locations.

Desirable but not essential:

• Experience in licensed merchandise, designer product VM, or collectible toys.
• Familiarity with the London retail market.
• Understanding of designer toy and collectible trends, particularly in the art toy market.
• Experience managing multiple flagship or high-volume retail locations.
• Proficiency in Mandarin or Chinese is a plus.