The Retail Area Manager will be responsible for overseeing all London POP MART stores, ensuring seamless daily operations, sales performance, and exceptional customer experience. This is a store-based role, requiring a hands‑on approach to store management while also supporting broader retail operations across the London region
Responsibilities
- es
You are setting a 21st century retail culture, creating a safe space of joy and respect for your teams across Lond - on.Oversee daily store operations of all existing and upcoming new store locations in London, ensuring efficiency, service quality, and operational excellence, partnering with key functions such as the Retail Operations Supervis
- or.Monitor sales performance, analyse trends, and implement strategies to optimise revenue and profitabili
- ty.Support store teams in executing merchandising plans, product launches, and marketing campaig
- ns.Ensure compliance with operational policies, company SOPs, and local retail regulatio
- ns.Conduct regular store audits to assess performance, service quality, and operational efficien
- cy.Act as a key point of contact for retail challenges and opportunities, ensuring smooth communication across tea
- ms.Assist in recruiting, onboarding, and training store‑level staff, ensuring alignment with POP MART's service standar
- ds.Manage inventory flow and stock levels, ensuring optimal product availabili
- ty.Lead and support future London store openings, providing operational guidance and best practic
- es.Work closely with internal teams (Marketing, HR, Supply Chain) to enhance store operatio
- ns.Drive employee engagement, performance, and talent development across the London store netwo
Required Qualifications
- ions 5+ years of experience in retail operations, preferably in a flagship or high‑traffic retail environ
- ment.Proven experience in store operations, sales performance management, and customer experience enhance
- ment.Ability to analyse sales data and implement strategic improvem
- ents.Hands‑on approach with strong problem‑solving and operational execution sk
- ills.Experience in recruiting, onboarding, and training retail s
- taff.Demonstrated experience in handling employee relations matters, including conflict resolution, disciplinary processes, grievance management, and performance is
- sues.Strong understanding of visual merchandising, inventory control, including managing and conducting quarterly store stocktakes, and retail compli
- ance.Excellent communication and teamwork skills, with the ability to work cross‑function
- ally.Proficiency in Microsoft Excel, PowerPoint, and retail analytics t
- ools.Ability to travel regularly between London store locat
- ions.Be able to commute to our London of
Desirable but not essential
- ential Experience in licensed merchandise, designer product VM, or collectibl
- e toys.Familiarity with the London retail
- market.Understanding of designer toy and collectible trends, particularly in the art toy
- market.Experience managing multiple flagship or high‑volume retail loc
- ations.Proficiency in Mandarin or Chinese is a plus but not re
