Office Administration Intern

About POP MART

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to: Gain broad professional experience supporting the full spectrum of office administration and operational functions. Work alongside passionate colleagues from different cultures in a collaborative and engaging international environment. Work closely with teams across Europe and international HQ in China. Receive targeted training on internal systems, office tools and operational workflows. Play an active role in creating an organised, efficient and welcoming workplace that supports POP MART's continued growth across Europe. Gain exposure to office operations, procurement, vendor management, finance administration, events, compliance and workplace projects within a rapidly expanding international business.

Benefits

• Monthly appreciation gifts featuring selected POP MART collectibles.
• 25 days of annual leave, in addition to bank holidays.
• A confidential Employee Assistance Programme, alongside access to a discount platform for selected online retailers.
• Training and development programmes, together with regular team events that encourage learning, collaboration and celebration.

The Opportunity

As an Office Administration Intern, you will play an important role in supporting the smooth, efficient and professional operation of POP MART's London office. Working closely with the Regional Admin Manager, European teams and international HQ in China, you will gain practical experience across day-to-day office administration, supplies, vendors, access systems, administrative processes, workplace projects and internal events. You will have the opportunity to develop your organisational, communication and administrative skills while working in a fast-paced international environment. You will support colleagues, visitors, suppliers and external partners, helping to ensure that the office environment consistently supports productivity, collaboration and a positive employee experience. This internship is ideal for someone who is organised, proactive and eager to develop practical experience in office administration, business operations and workplace coordination.

The Role and Candidate

This is a hands‑on internship within POP MART's growing European organisation. Reporting to the Regional Admin Manager based in London, you will support the day‑to‑day administration of the London office and gain exposure to a broad range of workplace and operational activities. You will assist with office supplies and inventory, supplier coordination, invoices and purchase orders, access systems, visitor management, meeting rooms, office projects and internal events. The ideal candidate will be organised, detail‑oriented and willing to learn, with the ability to manage several tasks and priorities simultaneously. You should be comfortable working independently when required while also collaborating closely with colleagues and stakeholders across different teams and cultures. You will thrive in this role if you are proactive, reliable and solution‑oriented, with a positive attitude and willingness to take ownership of tasks. Strong communication skills are essential, as you will work with colleagues across different functions, external suppliers and international HQ teams. Previous experience in office administration, business support, customer service, retail, hospitality or a similar environment would be advantageous but is not essential.

Responsibilities

• Office Operations Assist with day‑to‑day office administration and workplace requests. Help maintain a clean, organised, professional and welcoming office environment. Support office equipment setup, maintenance, repairs and supplier coordination. Assist with communication with building management and external service providers. Support the Regional Admin Manager with London office and administrative matters. Help identify operational issues and coordinate appropriate solutions. Support the maintenance and improvement of office procedures.
• Inventory & Supplies Assist with managing office supplies, stationery, pantry stock and workplace consumables. Help maintain accurate inventory records and monitor stock levels. Monitor usage and support replenishment requirements. Assist with procurement, price comparisons, purchase requests and deliveries. Coordinate with suppliers to support timely deliveries. Maintain records of purchases, stock movements and supplier information.
• Payments, Expenses & Vendors Assist with invoices, purchase orders and payment requests in coordination with Finance. Help track office‑related expenses and prepare summaries. Maintain supplier, invoice and payment records. Support vendor onboarding, renewals and contract administration. Assist with obtaining quotations and conducting price checks. Help monitor supplier performance and elevate service issues. Support Finance with documentation for office‑related payments and expenses.
• Access, Compliance & Workplace Administration Assist with office access cards and visitor passes. Support access arrangements for new starters and departing employees. Assist with onboarding and termination processes from an office and facilities perspective. Maintain records relating to access, workplace equipment and office administration. Support compliance with internal policies, office procedures and building regulations. Liaise with building management and relevant service providers when required.
• Visitors & Hospitality Welcome visitors and provide a professional first point of contact for guests. Assist with meeting room bookings and preparation. Arrange refreshments, catering and other hospitality requirements. Support travel logistics and administrative arrangements when required. Assist with visits from HQ teams, business partners and external stakeholders.
• Office Moves & Projects Support office moves, expansions, reorganisations and workplace improvement projects. Assist with project schedules, supplier quotations and logistics. Liaise with internal teams and external vendors as required. Support furniture, equipment and workplace set‑up requirements. Maintain project documentation and track actions, deadlines and outstanding issues. Assist with identifying practical solutions to improve office efficiency and employee experience.
• Reporting & Documentation Assist with administrative, inventory, expense and office operations reports. Maintain accurate electronic and physical filing systems. Keep supplier, contract, purchase and workplace documentation organised. Support the development and maintenance of office SOPs and administrative procedures. Maintain records required for internal reporting, audits and compliance. Provide updates to the Regional Admin Manager on assigned tasks and outstanding matters.
• Internal Events Support the planning and delivery of internal office events, celebrations and employee activities. Assist with suppliers, catering, budgets, venues, equipment and logistics. Work with internal teams to ensure events are delivered smoothly. Support seasonal celebrations, team activities and other company initiatives. Track event‑related expenses and maintain relevant documentation.
• Cross‑Functional & HQ Coordination Work closely with Finance, HR, IT, Legal, Retail and other internal teams on administrative matters. Support communication with international HQ teams in China. Assist with regional office‑related initiatives. Ensure assigned administrative processes are completed accurately and within agreed timelines. Contribute to a collaborative and positive workplace culture across the London office.

Required Qualifications

• Strong interest in office administration, business operations or workplace coordination.
• Strong organisational skills with good attention to detail.
• Ability to manage multiple priorities and deadlines.
• Good written and verbal communication skills in English.
• Professional and approachable manner when dealing with colleagues, visitors and external partners.
• Strong willingness to learn and develop new administrative skills.
• Positive, proactive and solution‑oriented mindset.
• Ability to work independently while collaborating effectively with different teams and cultures.
• Good working knowledge of Microsoft Office or similar workplace productivity tools.
• Strong record‑keeping and documentation skills.
• Good communication and interpersonal skills.
• Willingness to take ownership of assigned tasks and follow them through to completion.

Desirable but Not Essential

• Previous experience in office administration, business support or a similar role.
• Previous internship or work experience in an international company.
• Experience in retail, consumer products, lifestyle, fashion, beauty, luxury, toys, collectibles or entertainment.
• Familiarity with procurement, expense management or ERP systems.
• Experience supporting internal events and employee engagement activities.
• Experience working with international HQ teams or cross‑border organisations.
• Mandarin speaking.
• Familiarity with Lark or other collaboration and workplace management platforms.
• Experience supporting facilities, building management or workplace service providers.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross‑overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.