At a Glance
- Tasks: Lead store operations, drive sales, and ensure exceptional customer experiences.
- Company: Join POP MART, a global leader in trend culture and entertainment.
- Benefits: Enjoy monthly gifts, bonuses, training, and a supportive work environment.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Be part of a vibrant team and make a real impact in retail.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 30000 - 36000 £ per year.
Location
Newcastle (Unit 2, 2 Blackett Bridge Eldon Square - NE1 7XJ)
Job Type
- Fixed-Term Contract (FTC) – 1 Year
- About POP MART
POP MART (HKEX: 09992) is a leading global company in the trend culture and entertainment industry.
Centred around IP, POP MART has built a comprehensive platform for creative incubation and IP operations, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system.
Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and HIRONO.
POP MART operates over 500 physical stores and more than 2,300 Robo Shops across over 30 countries and regions.
Through multiple cross-border e-commerce platforms, we reach customers in more than 90 countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem spanning multiple industries, strengthening the emotional connection between fans and its IPs while creating new opportunities for growth.
Our ventures include the world's first immersive IP-themed park in the art toy industry, global licensing and co-branding partnerships with leading brands, and internationally recognised art toy exhibitions.
In Europe, POP MART has established a strong presence across the United Kingdom, France, Italy, Germany, the Netherlands, and Spain, while continuing to expand into new high-potential markets.
For more information, please visit www. popmart. com or our Linked In Careers page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling.
- Work with passionate teams across different countries, united by a shared love for designer collectibles and exceptional customer experiences.
- Develop your skills through hands‑on projects, collaborative learning, and opportunities to grow your career.
POP MART offers employees
- Monthly appreciation gifts featuring our latest POP MART designs.
- A structured bonus scheme linked to company and individual performance.
- Access to a confidential Employee Assistance Programme (EAP).
- Ongoing training and development opportunities.
- Regular team events and celebrations.
- Company pension.
- Health and wellbeing programme.
- 40-hour working week with 7-hour shifts and a 1-hour paid lunch break.
The Role
We are looking for an experienced Store Manager to lead our Newcastle Pop‑Up Store.
This is a key leadership role responsible for overseeing all aspects of store operations while ensuring exceptional customer service, operational excellence, and commercial success.
You will inspire and develop your team, drive sales performance, and ensure every customer enjoys an outstanding POP MART experience.
Reporting directly to the Area Manager, you will play a key role in supporting the successful launch and ongoing operation of one of our newest retail locations.
Key Responsibilities
- Oversee all aspects of store operations, including sales, customer service, inventory management, and team supervision.
- Drive sales performance by delivering store KPIs and implementing commercial action plans.
- Deliver exceptional customer service and resolve customer concerns professionally.
- Recruit, train, mentor, and develop your team to achieve excellent performance.
- Ensure all team members comply with company policies and operational procedures.
- Monitor stock levels and work closely with the merchandising team to ensure timely replenishment.
- Minimise stock discrepancies through effective inventory control and loss prevention measures.
- Required Qualifications
- Minimum 4 years' experience in retail management, preferably within premium, lifestyle, fashion, or specialty retail.
- Bachelor's degree in Business Administration, Retail Management, or a related field (or equivalent retail management experience).
- Excellent written and spoken English.
- Strong leadership skills with the ability to motivate, coach, and develop high‑performing teams.
- Proven track record of achieving sales targets and improving store performance.
- Excellent organisational, planning, and problem‑solving skills with strong attention to detail.
- Experience managing rotas, payroll, operational reporting, and store KPIs.
- A customer‑focused mindset with a passion for delivering exceptional retail experiences.
- Additional language skills.
- Experience within the toy, collectibles, lifestyle, or premium retail industry.
- Knowledge of visual merchandising principles and techniques.
- Experience using retail management software and point-of-sale (POS) systems.
- #J-18808-Ljbffr
Store Manager in Newcastle upon Tyne employer: POP MART
At POP MART, we pride ourselves on being an excellent employer that fosters a vibrant and inclusive work culture. As an Amazon Marketplace Operations Coordinator, you'll not only have the chance to enhance your skills in a dynamic international environment but also benefit from ample opportunities for professional growth and development. Our commitment to employee well-being and innovation makes us a standout choice for those seeking meaningful and rewarding employment in the eCommerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Newcastle upon Tyne
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Store Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to POP MART:Don’t forget to personalise your application for POP MART! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at POP MART
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that POP MART offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at POP MART and contribute positively during your temporary stint.
