At a Glance
- Tasks: Lead a vibrant team to create unforgettable customer experiences in our Newcastle Pop-Up store.
- Company: Join POP MART, a global leader in trend culture and designer collectibles.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a dynamic work environment.
- Other info: Flexible hours and opportunities for growth in a multicultural team.
- Why this job: Be part of an exciting journey blending retail, art, and creativity.
- Qualifications: 2+ years in retail management, strong leadership, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Newcastle (Unit 2, 2 Blackett Bridge - Eldon Square NE1 7XJ)
Job Type: Fixed-Term Contract (FTC) – 1 Year, Full-Time
About POP MART
POP MART is a leading global company in the trend culture and entertainment industry. Centred around IP, POP MART has built a comprehensive platform for creative incubation and IP operations, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and HIRONO. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than 30 countries and regions.
What to Expect
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling.
- Work with passionate teams across different countries, united by a shared love for designer collectibles and exceptional customer experiences.
- Develop your skills through hands-on projects, collaborative learning, and opportunities to grow your career.
The Role
We are looking for an experienced Assistant Store Manager to support the successful launch and operation of our Newcastle Pop-Up Store. Working closely with the Store Manager, you will play a key role in driving store performance, delivering exceptional customer experiences, and ensuring operational excellence.
Key Responsibilities
- Support the Store Manager in overseeing all aspects of store operations, including sales, customer service, stock management, and team performance.
- Deliver exceptional customer service and ensure customer concerns are handled professionally and effectively.
- Support the coaching, training, and development of the sales team to achieve high performance standards.
- Assist in implementing strategies to achieve sales targets and improve store performance.
- Monitor sales performance and support the delivery of store KPIs.
- Work closely with the Store Manager and merchandising team to maintain appropriate stock levels and ensure timely replenishment.
- Support inventory control processes and minimise stock discrepancies through effective loss prevention measures.
- Maintain excellent visual merchandising standards and ensure the store remains clean, organised, and visually engaging.
- Support daily cash handling procedures, including opening and closing routines.
- Assist with team briefings and meetings to communicate business objectives, updates, and expectations.
- Support recruitment, onboarding, training, and performance development of new team members.
- Assist with rota planning, payroll administration, and operational reporting.
- Ensure compliance with company policies, health and safety standards, and operational procedures.
- Be flexible to work weekends, evenings, holidays, and peak trading periods when required.
Required Qualifications
- Minimum 2 years’ experience in a retail management or supervisory role, preferably within premium, lifestyle, fashion, specialty retail, or customer-focused environments.
- Excellent written and spoken English.
- Strong leadership skills with the ability to motivate, coach, and support a team.
- Proven ability to deliver excellent customer service and achieve sales targets.
- Strong organisational skills with excellent attention to detail.
- Ability to manage multiple priorities in a fast-paced retail environment.
- Experience supporting rota planning, reporting, and operational processes.
- A proactive and positive approach with a passion for delivering exceptional customer experiences.
- A genuine interest in designer collectibles, creativity, and POP MART’s brand.
Skills
- Experience within the designer collectible, toy, lifestyle, or premium retail industry.
- Knowledge of visual merchandising principles and techniques.
- Experience using retail management software and point-of-sale (POS) systems.
- Additional language skills.
Assistant Store Manager in Newcastle upon Tyne employer: POP MART
At POP MART, we pride ourselves on being an excellent employer that fosters a vibrant and inclusive work culture. As an Amazon Marketplace Operations Coordinator, you'll not only have the chance to enhance your skills in a dynamic international environment but also benefit from ample opportunities for professional growth and development. Our commitment to employee well-being and innovation makes us a standout choice for those seeking meaningful and rewarding employment in the eCommerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Newcastle upon Tyne
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like POP MART, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like POP MART!
We think you need these skills to ace Assistant Store Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at POP MART, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at POP MART and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show POP MART that you’re ready to jump in and contribute right away!
How to prepare for a job interview at POP MART
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
