Shop Supervisor - evening supervisor in Manchester

Store Supervisor - Manchester, Royal Buildings

Industry: Full time (40 hours per week)

HK is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our ventures include the world’s first immersive intellectual property themed park in the designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of designer collectible pieces expos and intellectual property themed exhibitions internationally.

Contribute to a fast-growing European business that combines retail, art, and creative storytelling.

Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas.

A structured bonus scheme linked to company and individual performance.

Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support.

Training and development programmes that build both professional skills and creative thinking.

Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch.

We are searching for a Supervisor to work alongside our Assistant Store Manager in our Manchester, Royal Buildings store! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards.

This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. The position reports to and receives functional guidance from the Assistant Store Manager.

• Assist the Store Manager overseeing all aspects of store operations.
• Provide exceptional customer service and resolve any customer issues or complaints.
• Train and supervise the sales team, ensuring they adhere to company policies and procedures.
• Collaborate with the Store Manager to develop strategies for achieving sales targets.
• Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment.
• Control stock discrepancy by monitoring inventory levels and preventing shoplifting.
• Manage visual merchandising and product displays, ensuring the store's tidiness and cleanliness are maintained at the highest level.
• Assist in recruitment, evaluation of potential candidates’ performance, and training new team members.
• Perform administrative tasks such as rota scheduling and sales reporting.
• Be available to work flexible hours, including nights, weekends, and holidays.

2+ years fulltime experience in store management level.

Fluent in professional English, with excellent verbal and written communication skills.

Proven ability to develop and implement strategies to achieve sales targets.

Proficient in administrative tasks such as rota scheduling and reporting.

Effective time management and task prioritization abilities.

Familiarity with retail management software and point-of-sale systems.