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- Tasks: Lead a vibrant team in delivering exceptional customer experiences and managing store operations.
- Company: Join POP MART, a global leader in designer collectibles and creative storytelling.
- Benefits: Enjoy monthly gifts, bonuses, training programmes, and team events.
- Why this job: Be part of a fast-growing company that merges retail with art and creativity.
- Qualifications: 2+ years in store management, strong communication, and a passion for collectibles.
- Other info: Flexible hours and opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
What to Expect
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling
- Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
Benefits
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Training and development programmes that build both professional skills and creative thinking
- Regular team events that bring our people together to share ideas and celebrate our work
The Role and Candidate
We are searching for a Supervisor to work alongside our Assistant Store Manager in our Camden Town store! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards.
This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer collectible pieces will make you a competitive candidate. The position reports to and receives functional guidance from the Assistant Store Manager.
Responsibilities
- Assist the Store Manager overseeing all aspects of store operations
- Provide exceptional customer service and resolve any customer issues or complaints
- Train and supervise the sales team, ensuring they adhere to company policies and procedures
- Collaborate with the Store Manager to develop strategies for achieving sales targets
- Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
- Control stock discrepancy by monitoring inventory levels and preventing shoplifting
- Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level
- Manage the cashier point’s daily opening and closing procedures
- Conduct regular staff meetings to communicate goals, expectations, and updates
- Assist in recruitment, evaluation of potential candidates’ performance, and training new team members
- Perform administrative tasks such as rota scheduling and sales reporting
- Be available to work flexible hours, including nights, weekends, and holidays
Required Qualifications
- 2+ years fulltime experience in store management level
- Fluent in professional English, with excellent verbal and written communication skills
- Proactive with strong customer service skills to provide a memorable shopping experience
- Proven ability to develop and implement strategies to achieve sales targets
- Demonstrated leadership skills with experience supervising a team
- Strong organizational skills with a keen attention to detail
- Proficient in administrative tasks such as rota scheduling and reporting
- Effective time management and task prioritization abilities
- Team-oriented with the ability to motivate and inspire others
Desirable but Not Essential
- Experience in the designer collectible pieces industry
- Knowledge of visual merchandising techniques
- Familiarity with retail management software and point-of-sale systems
If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.
Store Supervisor in London employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor in London
✨Tip Number 1
Get to know the company inside out! Research POP MART's products, values, and culture. This way, when you walk into that interview, you can show off your enthusiasm and knowledge about their designer collectible pieces.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail management and customer service. Role-play with a friend or in front of the mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Store Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Store Supervisor role. Highlight your retail management experience and any relevant achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for designer collectible pieces and how you can contribute to our team at POP MART. Keep it engaging and personal.
Showcase Your Leadership Skills: As a Supervisor, we want to see your leadership style! Include examples of how you've successfully managed teams or resolved customer issues in the past. We love a proactive approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you're keen on joining the POP MART family!
How to prepare for a job interview at POP MART
✨Know Your Stuff
Before the interview, dive deep into POP MART's brand and its iconic characters like MOLLY and SKULLPANDA. Familiarise yourself with their products and the designer collectible pieces industry. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Store Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully trained or motivated a team. Highlight how you resolved conflicts or improved team performance, as this will resonate well with the interviewers.
✨Customer Service is Key
POP MART values exceptional customer service. Be ready to discuss specific instances where you've gone above and beyond for customers. Think about how you handled complaints or created memorable shopping experiences, as these stories will showcase your proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the store's operations or future plans for POP MART in Europe. This shows that you're not just interested in the job, but also in the company's growth and your potential role in it.
