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- Tasks: Lead a dynamic team of 60+ in a vibrant flagship store environment.
- Company: Join POP MART, a global leader in trend culture and entertainment.
- Benefits: Enjoy competitive salary, structured bonuses, and extensive employee discounts.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Make an impact in retail while nurturing creativity and innovation.
- Qualifications: 5+ years in retail management with strong leadership and communication skills.
The predicted salary is between 50000 - 65000 £ per year.
London Flagship Store Manager
Industry: Full time, Permanent
HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally.
Contribute to a fast-growing European business that combines retail, art and creative storytelling.
Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas.
A structured bonus scheme linked to company and individual performance.
Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support.
Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more.
The Flagship Store Manager is responsible for the overall leadership, performance and operational excellence of the company’s flagship retail location, operating across a large, multi-level retail space. This role oversees all store functions, including sales performance, customer experience, team management, visual merchandising, stock control and compliance.
The position requires a strong and experienced retail leader capable of managing a large team within a high-traffic, high-volume environment. The Flagship Store Manager ensures alignment with company strategies and objectives, driving consistent execution of brand standards and operational procedures.
The Flagship Store Manager also collaborates cross-functionally with internal departments to support business goals, major activations, and seasonal initiatives. This position plays a critical role in representing the brand at its most visible retail location, setting the benchmark for operational excellence, employee engagement, and customer satisfaction across the store network.
- Provide strategic leadership and inspire a team of 60+ employees, fostering engagement, motivation and high performance.
- Cultivate a dynamic, customer-centric culture that reflects the brand’s values and enhances the in-store experience.
- Drive sales growth and achieve ambitious targets while maintaining exceptional operational standards and KPIs.
- Oversee all store operations, including workforce planning, inventory management, visual merchandising, and overall store presentation.
- Lead recruitment, onboarding, coaching and professional development initiatives to build a skilled and committed workforce.
- Ensure flawless execution of seasonal launches, brand activations and flagship-specific promotional events.
- Collaborate cross-functionally with key departments to align store priorities with broader business objectives.
At least 5+ years of proven track record in managing and developing large retail teams (60+ employees) within high-traffic, high-volume environments.
Exceptional leadership, coaching and communication skills, with the ability to inspire and develop teams.
Results-driven with a strong focus on achieving commercial objectives while maintaining operational excellence.
Extensive experience in scheduling, performance management, reporting, recruitment and large-team coordination.
Knowledge of Mandarin and/or European languages.
Store Manager - Manager in London employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and creative industries. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up in style! When you land an interview, make sure to dress the part. Research the company culture and reflect that in your outfit. A well-thought-out appearance can make a great first impression and show you’re serious about the role.
✨Tip Number 3
Prepare to shine! Before your interview, practice common questions and think of examples that showcase your leadership and operational excellence. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Follow up with flair! After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from the conversation to remind them of your enthusiasm and fit for the role. It’s a small gesture that can leave a lasting impression!
We think you need these skills to ace Store Manager - Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love the retail and creative industries, so share your experiences and what excites you about working with us at POP MART.
Tailor Your CV: Make sure your CV is tailored to the Store Manager position. Highlight your experience in managing large teams and driving sales in high-traffic environments. We’re looking for specific examples that demonstrate your leadership skills and operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our flagship store. Use it to connect your past experiences with the responsibilities of the role. Don’t forget to mention how you can contribute to our dynamic, customer-centric culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at POP MART!
How to prepare for a job interview at POP MART
✨Know the Brand Inside Out
Before your interview, dive deep into POP MART's brand values, products, and recent initiatives. Understanding their creative incubation platform and how they empower artists will show your genuine interest and alignment with their mission.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led large teams in high-pressure environments. Highlight how you motivated your team, drove sales growth, and maintained operational excellence to demonstrate your fit for the Store Manager role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life retail scenarios. Think about challenges you've faced in previous roles and how you overcame them, especially in areas like inventory management and customer experience.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future plans for expansion or how they measure success in their flagship store. This shows your enthusiasm and strategic thinking about the role.