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- Tasks: Lead a flagship store, driving sales and enhancing customer experience.
- Company: Join a global leader in trend culture and entertainment.
- Benefits: Competitive salary, structured bonus scheme, and wellbeing support.
- Why this job: Shape the future of retail while inspiring a dynamic team.
- Qualifications: 5+ years in retail management with strong leadership skills.
- Other info: Opportunity to grow in a creative and collaborative environment.
The predicted salary is between 43200 - 72000 £ per year.
HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally.
The Flagship Store Director is responsible for the overall leadership, performance and operational excellence of the company’s flagship retail location, operating across a large, multi-level retail space. This role oversees all store functions, including sales performance, customer experience, team management, visual merchandising, stock control and compliance.
The position requires a strong and experienced retail leader capable of managing a large team within a high-traffic, high-volume environment. The Flagship Store Director ensures alignment with company strategies and objectives, driving consistent execution of brand standards and operational procedures.
This position plays a critical role in representing the brand at its most visible retail location, setting the benchmark for operational excellence, employee engagement, and customer satisfaction across the store network.
- Provide strategic leadership and inspire a team of 60+ employees, fostering engagement, motivation and high performance.
- Cultivate a dynamic, customer-centric culture that reflects the brand’s values and enhances the in-store experience.
- Drive sales growth and achieve ambitious targets while maintaining exceptional operational standards and KPIs.
- Oversee all store operations, including workforce planning, inventory management, visual merchandising, and overall store presentation.
- Lead recruitment, onboarding, coaching and professional development initiatives to build a skilled and committed workforce.
- Ensure flawless execution of seasonal launches, brand activations and flagship-specific promotional events.
- Collaborate cross-functionally with key departments to align store priorities with broader business objectives.
At least 5+ years of proven track record in managing and developing large retail teams (60+ employees) within high-traffic, high-volume environments. Exceptional leadership, coaching and communication skills, with the ability to inspire and develop teams. Results-driven with a strong focus on achieving commercial objectives while maintaining operational excellence. Extensive experience in scheduling, performance management, reporting, recruitment and large-team coordination. Knowledge of Mandarin and/or European languages.
Senior Director, Commercial Management in London employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, Commercial Management in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and entertainment industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. Practice common interview questions and think of examples that showcase your leadership skills and experience managing large teams.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for retail and creative storytelling shine through. Be authentic and share your vision for how you can contribute to their flagship store’s success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s make it happen together!
We think you need these skills to ace Senior Director, Commercial Management in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Flagship Store Director. Highlight your experience in managing large teams and driving sales growth, as these are key aspects of the job. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the trend culture and entertainment industry. Share specific examples of how you've led teams to success in high-traffic environments.
Showcase Your Leadership Style: In your application, make sure to showcase your leadership style. We’re looking for someone who can inspire and motivate a large team, so share stories that demonstrate your ability to cultivate a dynamic, customer-centric culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take the initiative to connect directly with us.
How to prepare for a job interview at POP MART
✨Know Your Brand Inside Out
Before the interview, dive deep into POP MART's mission, values, and recent projects. Understanding their unique position in the trend culture and entertainment industry will help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach, especially in managing large teams. Share specific examples of how you've inspired and developed teams in high-traffic environments, as this is crucial for the Flagship Store Director role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and operational excellence. Think of scenarios where you've successfully driven sales growth or managed a challenging situation, and be ready to explain your thought process.
✨Highlight Cross-Functional Collaboration
Since the role involves working with various departments, prepare to discuss your experience in cross-functional collaboration. Share examples of how you've aligned store priorities with broader business objectives to achieve success.