At a Glance
- Tasks: Lead a dynamic team to drive sales and create an amazing shopping experience.
- Company: Join POP MART, a global leader in pop culture and entertainment.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Exciting environment with a focus on creativity and innovation.
- Why this job: Be a visionary leader and transform our store into a must-visit destination.
- Qualifications: 4+ years in retail leadership with a passion for people and performance.
The predicted salary is between 130000 - 130000 £ per year.
Founded in 2010, POP MART is a leading global pop culture and entertainment company.
With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.
Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.
As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.
Founded in 2010, POP MART is a leading global pop culture and entertainment company.
With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.
Its portfolio includes beloved IP characters such as THE MONSTERS, TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.
As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.
Job Overview
The General Manager is the visionary leader driving our store to new heights — achieving sales goals, delivering exceptional customer experience, and maintaining the highest brand standards.
You’ll lead a talented team of managers and associates, inspiring them to perform at their best while fostering a culture that’s high-energy, inclusive, and results-driven.
With a passion for people and a sharp focus on business performance, you’ll transform the store into a destination where customers love to shop and employees love to work.
Key Responsibilities
- Leadership & People Development
- Lead, coach, and develop a high-performing management and sales team.
- Drive employee engagement and retention through consistent feedback, recognition, and development plans.
- Ensure proper staffing levels and succession planning aligned with business needs.
- Create development plans for team members, ensuring readiness for future roles while fostering an inclusive and collaborative work environment.
- Conduct regular performance reviews, 1:1s, and coaching sessions
- Responsible for the oversight, staffing and scheduling of local ROBO Shops.
- Sales & Customer Experience
- Achieve store sales targets and KPIs.
- Ensure outstanding customer service and resolve escalated issues as needed.
- Monitor customer feedback and implement strategies to improve service and satisfaction.
- Operational Excellence
- Establish clear daily, weekly, and monthly sales targets and KPIs, inspiring and coaching the team to not only meet but exceed them.
- Ensure compliance with all company policies and safety procedures, as well as state/federal labor laws (including rest/break compliance, predictive scheduling where applicable.
- Lead all aspects of daily store operations, guiding team leaders, ensuring flawless visual merchandising execution, and maintaining precise inventory control.
- Review business reports and operational metrics to uncover growth opportunities, streamline processes, and elevate overall performance.
- Financial Accountability
- Manage labor budgets, payroll, and controllable expenses with efficiency and foresight.
- Maximize profitability through effective scheduling, labor management, and loss prevention strategies.
- Brand & Culture Stewardship
- Champion the brand’s mission, values, and visual standards throughout the store as well as a people first, customer obsessed culture experience.
- Promote a culture of belonging, creativity, and innovation in the workplace.
Qualifications
- 4+ years of progressive retail leadership experience in a flagship environment, with a proven track record in driving high-volume sales and overseeing multiple tiers of direct-report leadership roles.
- Proven success in leading teams to meet or exceed sales and operational goals.
- Strong communication, decision-making, and problem-solving skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Proficiency in POS systems, workforce management tools, and Microsoft Office Suite.
Physical Requirements
- Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
- Ability to stand and walk for extended periods (up to 6-8 hours per shift)
- Ability to bend, kneel, reach, and climb ladders or step stools safely
- Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
- Able to work in a fast-paced environment that may require quick movements and multitasking
- Ability to work in varying temperature conditions, including stockroom and receiving areas
- Manual dexterity required to operate standard stockroom tools (e. g., box cutters)
POP MART is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
The requirements below are representative of the physical demands that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
- Preferred
- Bachelor’s degree in Business, Retail Management, or a related field.
- Experience with new store openings or multi-unit responsibility.
- Experience with in a flagship or model store location.
- Pay Range Details
The base salary range for this position is $115,000 - $130,000 annually.
This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location.
Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications.
This position may also be eligible to participate in the Company's incentive compensation program.
Equal Employment Opportunity
POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect.
We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
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Retail General Manager - SOHO in London employer: POP MART
At POP MART, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates creativity and collaboration. As a Flagship Stock Manager in our new London store, you'll benefit from structured training, ongoing development opportunities, and a supportive team environment, all while contributing to a fast-growing global brand in the designer toy industry. With regular team events and a focus on employee wellbeing, POP MART is dedicated to fostering a workplace where your skills can flourish and your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Retail General Manager - SOHO in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like POP MART, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like POP MART!
We think you need these skills to ace Retail General Manager - SOHO in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at POP MART, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at POP MART and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show POP MART that you’re ready to jump in and contribute right away!
How to prepare for a job interview at POP MART
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
