At a Glance
- Tasks: Deliver amazing customer service and manage store displays in a vibrant retail environment.
- Company: Join POP MART, a leading global brand in designer collectibles and creative storytelling.
- Benefits: Enjoy monthly gifts, bonuses, wellness support, and discounts on various services.
- Other info: Flexible hours with opportunities for hands-on projects and team events.
- Why this job: Be part of a multicultural team and grow your skills in a fast-paced, creative setting.
- Qualifications: Fluent English, strong customer service skills, and a passion for teamwork.
The predicted salary is between 22000 - 28000 € per year.
Full Time Retail Assistant – Oxford Street
Industry: Designer collectible pieces
Location: Oxford Street, London
Job type: Full Time, Permanent
Availability: Full flexibility required (Monday - Sunday)
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e-commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
What to Expect
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling
- Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
Benefits
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more
- Training and development programmes that build both professional skills and creative thinking
- Regular team events that bring our people together to share ideas and celebrate our work
Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch
Responsibilities
- Provide exceptional customer service and resolve any customer issues or complaints
- Manage the cashier point’s daily opening and closing procedures
- Be available to work flexible hours, including nights, weekends, and holidays
- Manage visual merchandising and product displays, ensuring the store's tidiness and cleanliness are maintained at the highest level
Required Qualifications
- Fluent in professional English, with excellent verbal and written communication skills
- Proactive with strong customer service skills to provide a memorable shopping experience
- Team-oriented with the ability to motivate and inspire others
If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.
Retail Assistant in London employer: POP MART
At POP MART, we pride ourselves on being a vibrant and innovative employer located in the heart of Oxford Street, London. Our dynamic work culture fosters creativity and collaboration, allowing Retail Assistants to thrive while engaging with passionate teams and contributing to a fast-growing business in the designer collectible pieces industry. With comprehensive training programmes, regular team events, and a structured bonus scheme, we offer meaningful growth opportunities and a supportive environment that celebrates both individual and collective achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant in London
✨Tip Number 1
Get to know POP MART and its products inside out! Familiarise yourself with their iconic characters like MOLLY and SKULLPANDA. This way, when you walk into that interview, you can show your passion for the brand and how you can contribute to creating memorable customer experiences.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve issues or complaints. Role-playing with a friend can help you feel more confident and prepared to handle any situation that comes your way during the interview.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well in a team before. POP MART values collaboration, so highlighting your ability to motivate and inspire others will definitely make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the POP MART family. Good luck!
We think you need these skills to ace Retail Assistant in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for designer collectible pieces shine through! We want to see that you’re genuinely excited about the role and the brand. Share any personal experiences or connections you have with our products.
Tailor Your CV:Make sure your CV is tailored specifically for the Retail Assistant position. Highlight relevant experience in customer service and retail, and don’t forget to mention any skills that align with our values at POP MART. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows that you’re keen on joining our team at POP MART. We can’t wait to hear from you!
How to prepare for a job interview at POP MART
✨Know Your Products
Before the interview, take some time to familiarise yourself with POP MART's designer collectible pieces and their iconic characters. Being able to discuss specific products and show your enthusiasm for them will impress the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you resolved issues or created memorable shopping experiences. This will help you illustrate your proactive approach and strong customer service skills during the interview.
✨Emphasise Teamwork
Since POP MART values a team-oriented environment, be ready to share stories that highlight your ability to work collaboratively. Discuss how you've motivated or inspired others in previous roles, as this will resonate well with the interviewers looking for a team player.
✨Be Flexible and Adaptable
Given the fast-paced nature of the retail industry, it's crucial to convey your flexibility and willingness to work varied hours. Be prepared to discuss how you've successfully adapted to changing situations in the past, showcasing your readiness to thrive in a dynamic environment.
