At a Glance
- Tasks: Lead and inspire retail teams across the South of England while driving sales and operational excellence.
- Company: Join POP MART, a global leader in trend culture and entertainment with iconic character IPs.
- Benefits: Enjoy 25 days annual leave, monthly gifts, bonuses, and comprehensive health insurance.
- Other info: Dynamic work environment with opportunities for growth and creativity.
- Why this job: Be part of an exciting journey in the designer toy industry and make a real impact.
- Qualifications: Experience in multi-site retail management and strong leadership skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
- Regional Retail Area Manager – South UK
- Industry: Designer toys and collectible pieces
- Job type: Full time, Permanent
- Working hours: 40 hours per week
- About POP MART
HK) is a leading global company in the trend culture and entertainment industry.
Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system.
Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono.
POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross-border e-commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation.
Our ventures include the world's first immersive intellectual property themed park in the art toy industry, expansion into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and themed exhibitions internationally.
In Europe, POP MART has built a strong presence across the United Kingdom, France, Italy, Germany, the Netherlands and Spain, with continued expansion into new high-potential markets.
For more information, please visit our website and Linked In Careers page.
- What To Expect
- Contribute to a rapidly growing European retail business that combines art, creativity and exceptional customer experiences.
- Lead and develop high-performing retail teams across stores throughout the South of England.
- Drive commercial success while delivering exceptional operational standards.
- Work collaboratively with Retail Operations, Visual Merchandising, HR, Marketing and Finance teams across the UK and Europe.
- Play a key role in new store openings and the continued expansion of POP MART throughout the UK.
Benefits
- Monthly appreciation gifts featuring our latest POP MART designs.
- A structured bonus scheme linked to both company and individual performance.
- 25 days of annual leave, in addition to bank holidays.
- 4x life insurance, together with group medical and travel insurance.
- A confidential Employee Assistance Programme, alongside access to a discount platform for selected online retailers.
- Training and development programmes, together with regular team events that encourage learning, collaboration and celebration.
The Role and Candidate
The Area Manager is responsible for leading the performance of multiple POP MART retail stores across the South of England.
This role ensures the delivery of outstanding customer experiences, strong commercial performance and operational excellence while developing Store Managers to achieve business objectives.
The successful candidate will inspire teams, drive sales growth, ensure compliance with company standards and support POP MART's continued retail expansion across the UK South region.
Responsibilities
- Lead, coach and develop Store Managers and their teams across multiple locations throughout the South of England.
- Drive sales, profitability and KPI performance through effective commercial leadership.
- Analyse store performance and implement action plans to maximise sales and operational results.
- Ensure consistent delivery of exceptional customer service across every location.
- Conduct regular store visits, audits and business reviews to maintain operational excellence.
- Recruit, develop and retain high-performing Store Managers and Assistant Managers, creating strong succession plans.
- Ensure compliance with company policies, health and safety legislation, security procedures and loss prevention standards.
- Partner with the Visual Merchandising team to ensure all stores consistently deliver POP MART brand standards.
- Support new store openings, relocations, refurbishments and regional projects.
- Manage payroll, labour budgets and scheduling to maximise productivity and profitability.
- Collaborate with HR, Finance, Marketing and Retail Operations to successfully deliver business initiatives.
- Prepare and present regular business performance reports to senior leadership.
- Identify opportunities to improve operational efficiency, customer engagement and commercial performance.
- Foster a positive, inclusive and high-performance culture that reflects POP MART's values.
- Required Qualifications
- Proven experience as an Area Manager, District Manager or Regional Manager within a multi-site retail environment.
- Demonstrated success in driving sales growth, profitability and operational excellence.
- Strong leadership and coaching skills with experience developing high-performing retail teams.
- Experience managing multiple locations across a geographically dispersed region.
- Strong commercial acumen with the ability to analyse KPIs and implement effective action plans.
- Excellent communication, organisation and stakeholder management skills.
- Proficiency in Microsoft Office, particularly Excel.
- Full UK driving licence and willingness to travel extensively throughout the South of England, including occasional overnight stays.
Desirable But Not Essential
- Experience within premium retail, lifestyle brands, collectibles or designer toys.
- Experience supporting large-scale retail expansion and new store openings.
- Strong understanding of the UK retail market.
- Passion for pop culture, collectibles and designer toys.
- Proficiency in Mandarin or Chinese is an advantage but not essential.
POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
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Regional Retail Area Manager – South UK in London employer: POP MART
At POP MART, we pride ourselves on being an excellent employer that fosters a vibrant and inclusive work culture. As an Amazon Marketplace Operations Coordinator, you'll not only have the chance to enhance your skills in a dynamic international environment but also benefit from ample opportunities for professional growth and development. Our commitment to employee well-being and innovation makes us a standout choice for those seeking meaningful and rewarding employment in the eCommerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Retail Area Manager – South UK in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like POP MART, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like POP MART!
We think you need these skills to ace Regional Retail Area Manager – South UK in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at POP MART, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at POP MART and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show POP MART that you’re ready to jump in and contribute right away!
How to prepare for a job interview at POP MART
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
