At a Glance
- Tasks: Deliver exceptional customer service and manage daily retail operations.
- Company: Join POP MART, a global leader in trend culture and entertainment.
- Benefits: Enjoy monthly gifts, bonuses, and access to exclusive employee discounts.
- Other info: Flexible hours and opportunities for professional growth await you!
- Why this job: Gain valuable experience in a vibrant, multicultural team while working with iconic designer toys.
- Qualifications: Fluent English and strong customer service skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well‑established IP development and operation system.
As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross‑border e‑commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
Location: Oxford Street Store (Oxford Circus)
Job type: Part‑time, FTC (1 year contract)
Pay: £12.71 hourly rate
What to Expect:
- Gain valuable professional experience covering the entire retail life cycle.
- Have the opportunity to work with people from different countries and cultures in a collaborative environment.
- Receive structured customer service, retail operations, and product training.
- Be proactively involved in the company’s growth.
Benefits:
- Monthly appreciation gifts featuring our latest POP MART designs.
- A structured bonus scheme linked to company and individual performance.
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support.
- Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more.
- Training and development programmes that build both professional skills and creative thinking.
- Regular team events that bring our people together to share ideas and celebrate our work.
Responsibilities:
- Provide exceptional customer service and resolve any customer issues or complaints.
- Manage the cashier point’s daily opening and closing procedures.
- Be available to work flexible hours, including nights, weekends, and holidays.
Required Qualifications:
- Fluent in professional English, with excellent verbal and written communication skills.
- Proactive with strong customer service skills to provide a memorable shopping experience.
- Team‑oriented with the ability to work well in a team.
Desirable but Not Essential:
- Multi‑lingual language ability.
POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Part Time Retail Assistant - Oxford Street (FTC) in London employer: POP MART
At POP MART, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates creativity and collaboration. As a Flagship Stock Manager in our new London store, you'll benefit from structured training, ongoing development opportunities, and a supportive team environment, all while contributing to a fast-growing global brand in the designer toy industry. With regular team events and a focus on employee wellbeing, POP MART is dedicated to fostering a workplace where your skills can flourish and your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Retail Assistant - Oxford Street (FTC) in London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including POP MART, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Part Time Retail Assistant - Oxford Street (FTC) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like POP MART that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at POP MART will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about POP MART and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at POP MART
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at POP MART, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at POP MART!
