Flagship Visual Merchandising Supervisor in London

Industry: Designer toys and collectible pieces

Location: London (POP MART UK Flagship Store)

Job type: Full time, Permanent

About POP MART

POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, bringing joy to young consumers around the world.

What to Expect

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
• Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

Benefits

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work

The Role and Candidate

We are searching for a Flagship In-Store Visual Merchandising Supervisor to own the day-to-day visual expression of our new London flagship, working closely with the Store Manager, Regional Visual Merchandiser and the Head of Visual Merchandising to keep visual standards running smoothly from opening to close. This role combines hands-on VM execution with in-store team leadership and commercial awareness. You will be the key VM point of contact within the store, translating regional and global VM direction into a consistently impeccable, brand-true environment, while also training and guiding the wider store team to share responsibility for visual standards.

Responsibilities

• Conduct pre-opening window and store checks — product positioning, props, styling, lighting, and overall cleanliness — ensuring standards are impeccable before doors open.
• Check VM standards, and placement across all product categories, updating displays where items have sold out or need refreshing.
• Plan larger VM moves (department updates, rotations, new launches, window and display changes) for pre-opening hours; carry out smaller updates during trading hours.
• Empower the wider store team to share responsibility for maintaining VM standards throughout the day.
• Oversee product displays and stock presentation, ensuring all categories are consistently well represented and last pieces are replaced promptly.
• Ensure the closing team completes a VM checklist so displays are reset and ready for the following day.
• Manage VM prop inventory — stocktaking, proper storage, organisation, and availability for use.
• Establish structured communication with the Regional Visual Merchandiser, flagging product newness, shortages, and improvement suggestions based on trading patterns.
• Conduct regular floor walks with the Store Manager, Area Manager and Head of Retail to review standards and discuss longer-term visual strategy.
• Lead VM training for new store team members and provide ongoing guidance on VM guidelines.
• Lead preparation for seasonal launches — product visibility, delivery readiness, and installation timing — in partnership with the Regional Visual Merchandiser and Head of Visual Merchandising.
• Install new window displays and product launches, then update in-store displays post-launch to reflect the new merchandising.
• Localise global and regional VM direction for the flagship store and UK audience and analyse customer engagement and sales data to refine display effectiveness.
• Support new store openings and marketing events elsewhere in the UK network as needed.
• Be available to work flexible hours, including early mornings, evenings, weekends and occasional overnight shifts around launches or major visual changes.

Required Qualifications

• Tertiary qualification in Visual Merchandising, Retail Design, Event Setup, or a related field.
• 3+ years of proven experience in visual merchandising within a fast-paced, high-footfall retail environment — flagship or premium lifestyle brand experience is a strong advantage.
• A strong portfolio demonstrating creative, brand-aligned display concepts and spatial planning.
• Exceptional attention to detail, with a hands-on approach to daily store presentation.
• Confident communicator, able to lead and train store teams and collaborate across multicultural, cross-functional teams.
• Comfortable making fast, confident VM decisions in response to a changing shop floor.
• Willingness and flexibility to work early, late, or overnight shifts around launches, and to travel to other UK locations as required.

Desirable but Not Essential

• Experience in window and set merchandising within a global brand
• Experience with designer toys, collectibles, or fashion accessories
• Strong understanding of local market trends and customer preferences in the designer toy or collectibles sector
• Familiarity with Asian pop culture and current designer toy trends, including the role of social media in customer engagement and brand perception

If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.