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- Tasks: Lead employee relations initiatives and develop HR policies for a vibrant global brand.
- Company: Join POP MART, a leader in designer toys and collectibles with a creative culture.
- Benefits: Enjoy monthly gifts, bonuses, training, and team events in a supportive environment.
- Why this job: Shape workplace culture and make a real impact in a fast-paced, multicultural team.
- Qualifications: Experience in Employee Relations and solid understanding of UK employment law required.
- Other info: Exciting growth opportunities in a dynamic international business.
The predicted salary is between 36000 - 60000 £ per year.
Industry: Designer Toys and Collectible Pieces
Location: Canary Wharf, London
Job Type: Full Time, Permanent
Working Hours: 40 hours per week
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operations, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across over thirty countries and regions, and through multiple cross-border e-commerce platforms, reaches audiences in more than ninety countries, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property-themed park in the art toy industry, global IP licensing and co-branding collaborations with leading brands, and international art toy expos and exhibitions.
In Europe, POP MART has established a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands, and Spain, with plans to expand further into new high-potential markets.
What to Expect
- Be part of an expanding European business that combines creativity, retail, and cultural innovation
- Collaborate with talented colleagues from diverse countries and backgrounds
- Gain exposure to all aspects of retail operations and people management
- Contribute directly to building POP MART’s organisational culture and growth in the UK and France
Benefits
- Monthly appreciation gifts featuring our latest POP MART collectibles
- A structured bonus scheme linked to company and individual performance
- Comprehensive training and professional development programmes
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Regular team events and activities
- Paid rest breaks
The Role and Candidate
We are seeking an experienced Employee Relations Specialist to join our UK People team on a full-time basis. This role will play a key part in developing and implementing a strong employee relations framework across POP MART’s UK and France operations.
The successful candidate will be responsible for designing standardised ER processes, creating compliant HR policies aligned with local employment laws, and building the infrastructure to support effective people management and workplace culture. This is an exciting opportunity for a proactive HR professional who thrives on problem-solving, building frameworks from the ground up, and supporting sustainable organisational growth.
Responsibilities
- Lead end-to-end investigations into employee grievances and disciplinary cases, ensuring compliance with company policy and employment law
- Design and deliver ER training programmes for managers, covering topics such as performance management, investigations, and grievance handling
- Develop standardised templates, escalation pathways, and decision-making frameworks for consistent ER management
- Review, draft, and update HR policies to ensure alignment with UK employment legislation and best practice
- Conduct trend analysis and report on ER insights to identify organisational risks and improvement opportunities
- Provide strategic recommendations to leadership to strengthen workplace culture and compliance
- Manage relationships with external employment lawyers and legal advisors
Required Qualifications
- Previous experience in an Employee Relations or HR Specialist role
- Solid understanding of UK employment law (knowledge of French employment law is an advantage)
- Proven experience managing investigations, grievances, and disciplinary processes
- Strong organisational, analytical, and communication skills
- Ability to work independently and handle sensitive issues with professionalism and confidentiality
- Fluent in English; proficiency in Mandarin or French is a plus
Desirable but Not Essential
- CIPD qualification (Level 5 or above)
- Experience in a retail or fast-paced international business environment
- Knowledge of both UK and French HR frameworks
If you are passionate about shaping workplace culture and building strong employee relations foundations for a growing global brand, click Apply Now and send us your CV.
Employee Relations Specialist in London employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching POP MART and its culture. Understand their products and values so you can show how you fit into their team. Tailor your answers to reflect their mission and what they’re looking for in an Employee Relations Specialist.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Employee Relations Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Employee Relations Specialist role. Highlight your relevant experience in HR and employee relations, and don’t forget to mention any specific knowledge of UK employment law!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for POP MART. Share your passion for employee relations and how you can contribute to building a strong workplace culture.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem-solvers who can build frameworks from scratch, so make sure to highlight those experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team at POP MART!
How to prepare for a job interview at POP MART
✨Know Your Employment Law
Brush up on UK employment law, as it's crucial for the Employee Relations Specialist role. Be prepared to discuss how you’ve applied this knowledge in previous positions, especially in handling grievances and disciplinary processes.
✨Showcase Your Problem-Solving Skills
Think of specific examples where you've successfully resolved employee issues or improved workplace culture. Highlight your proactive approach and how you built frameworks from scratch, as this aligns perfectly with what POP MART is looking for.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle sensitive situations. Practice articulating your thought process and decision-making steps clearly, demonstrating your analytical skills and professionalism.
✨Understand POP MART's Culture
Familiarise yourself with POP MART’s values and their focus on creativity and multiculturalism. Be ready to discuss how you can contribute to their organisational culture and support their growth in the UK and France.
