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- Tasks: Support HR processes across Europe, ensuring compliance and smooth operations.
- Company: Join POP MART, a leading global brand in designer toys and collectibles.
- Benefits: Enjoy monthly gifts, bonuses, training, and team events.
- Why this job: Be part of a vibrant team that merges creativity with HR in a fast-paced environment.
- Qualifications: 5+ years in HR operations; strong understanding of HR processes and systems.
- Other info: Opportunity to travel across Europe and work with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Industry: Designer toys and collectible pieces
Location: Canary Wharf, London
Job type: Full time Permanent
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around intellectual property, POP MART has built a comprehensive platform for creative incubation and intellectual property operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character intellectual properties through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
For more information, please visit and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling
- Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
Benefits
POP MART offers our employees:
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Training and development programmes that build both professional skills and creative thinking
- Regular team events that bring our people together to share ideas and celebrate our work
The Role and Candidate
The regional HROP supports the day-to-day delivery of HR processes across Europe. This role works closely with country HRBPs, regional HR team, and other departments to ensure that operational practices are well executed, compliant, and aligned with both local requirements and global standards.
You will play a key part in maintaining process documentation, supporting HR systems rollout and localisation, and helping coordinate regional tasks such as vendor management, employee relations tracking, and new market setup. This role suits someone with solid HR operations experience who is detail-oriented, enjoys working behind the scenes, and is comfortable working across multiple countries and functions.
Responsibilities
HR Operations and Process Governance:
- Support the end to end execution of core HR processes including onboarding, offboarding, contract changes and ensure alignment with local regulations and group standards
- Develop and maintain SOPs across European entities, documenting localised workflows where necessary
- Maintain trackers and calendars for employment lifecycle milestones such as probation reviews, fixed term renewals, and document audits
- Ensure country HR teams are aligned on policy updates and process changes and support the operational rollout
HRIS Assistance and Localisation:
- Assist in the implementation of HR systems in coordination with HQ, ensuring local workflows, templates, and compliance requirements are accurately reflected
- Provide first level support to country HR users and act as the regional liaison with HQ system teams for issue resolution and enhancement requests
- Conduct regular checks to ensure employee data accuracy and audit readiness
Employee Relations Case Support:
- Support HRBPs in the coordination and documentation of employee relations cases across countries including disciplinary, grievance, and investigation processes
- Track case progress, maintain secure documentation, and support case follow up and timeline management
- Help ensure case handling remains compliant and consistently documented across the region
New Market HR Setup and Cross Functional Coordination:
- Coordinate with HQ, Legal, and Finance teams to support the setup of new employment entities and PAYE registration in emerging European markets
- Prepare HR related documentation, timelines, and process flows to support legal entity activation and hiring readiness
- Act as the HR operations lead for ensuring a compliant and structured HR foundation is in place before first hires are made
Regional Projects and Cross Functional Collaboration:
- Support regional HR projects including system rollouts, internal audits, compliance readiness, and process improvement
- Work with Legal, Finance, and IT on workflows involving employment regulations, employee data, and HR documentation
- Align with HQ HR to ensure group wide initiatives are executed in the region with proper localisation and tracking
Required Qualifications
- Bachelor’s degree or above in Human Resources, Business Administration, or a related field
- Minimum 5 years of HR operations or generalist experience in a regional or multi country setting
- Strong understanding of HR lifecycle processes, employee documentation, and compliance across European jurisdictions
- Solid experience working with HR systems such as Workday, SAP, or equivalent including supporting system implementation, user rollout, and process localisation
- Confident in handling HR data audits, reporting structures, and cross-country consistency
- Fluent in English; additional European languages are a plus
- Willing and able to travel across European markets regularly
Desirable but Not Essential
- Background in retail, consumer brands, or other fast-paced, international environments
- Experience supporting HR operations across multiple European countries with varying regulatory frameworks
- Familiarity with regional expansion activities such as entity setup, employment registration, or vendor onboarding
- Exposure to Asia-based headquarters or working across time zones and culturally diverse teams
If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.
HR Ops Partner employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Ops Partner
✨Tip Number 1
Familiarise yourself with POP MART's unique culture and product offerings. Understanding their designer toys and collectible pieces will help you connect with the team during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of POP MART on platforms like LinkedIn. Engaging with them can provide valuable insights into the company’s HR operations and culture, which can be beneficial for your application and interviews.
✨Tip Number 3
Stay updated on trends in HR operations, especially in a multi-country context. Being knowledgeable about compliance and local regulations across Europe will show that you are prepared to handle the complexities of the role.
✨Tip Number 4
Prepare to discuss your experience with HR systems like Workday or SAP. Highlighting your familiarity with these tools will demonstrate your readiness to support HRIS implementation and localisation efforts at POP MART.
We think you need these skills to ace HR Ops Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant HR operations experience, especially in a multi-country setting. Emphasise your understanding of HR lifecycle processes and any specific systems you've worked with, like Workday or SAP.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at POP MART. Mention your passion for designer toys and how your skills align with their mission of creative incubation and IP operation.
Showcase Relevant Experience: Provide examples of your previous work that demonstrate your ability to manage HR processes across different countries. Highlight any experience you have with compliance and documentation, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects attention to detail, which is crucial for the HR Ops Partner position.
How to prepare for a job interview at POP MART
✨Know Your HR Processes
Familiarise yourself with the core HR processes relevant to the role, such as onboarding and offboarding. Be prepared to discuss how you have successfully executed these processes in previous roles, especially in a multi-country setting.
✨Showcase Your Compliance Knowledge
Understand the compliance requirements across different European jurisdictions. Be ready to provide examples of how you've ensured compliance in past positions, particularly regarding employee documentation and local regulations.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with various departments like Legal and Finance. Share specific instances where you coordinated projects or initiatives that required collaboration across functions, showcasing your ability to work in a multicultural environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions related to employee relations cases and HRIS implementation. Think through potential challenges you might face in these areas and prepare structured responses that demonstrate your problem-solving skills and attention to detail.
