Supervisor - Glasgow (Full-Time)

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.

What to Expect

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences
• Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

Benefits

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work

The Role and Candidate

We are searching for a Supervisor to work alongside our Assistant Store Manager in our new Glasgow store! This is a key role in managing the store across all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards. As a Supervisor, you will play an important role in supporting the day-to-day running of the store, leading and motivating the team, maintaining excellent operational standards, and helping deliver an outstanding experience for every POP MART customer.

Responsibilities

• Act as the store-in-charge when required, overseeing all aspects of store operations
• Provide exceptional customer service and resolve any customer issues or complaints professionally
• Train, supervise and support the sales team, ensuring they adhere to company policies and procedures
• Collaborate with the Store Manager and Assistant Store Manager to develop strategies for achieving sales targets
• Support the team in delivering and exceeding daily, weekly and monthly sales targets
• Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
• Control stock discrepancies by monitoring inventory levels, following stock procedures and helping prevent shoplifting
• Own visual merchandising standards and ensure the store's presentation, tidiness and cleanliness are maintained at the highest level
• Manage the cashier point’s daily opening and closing procedures
• Conduct regular staff meetings and team briefings to communicate goals, expectations, updates and operational priorities
• Assist with recruitment, evaluation of potential candidates’ performance and training of new team members
• Support employee performance management and provide coaching and feedback where required
• Perform administrative tasks such as rota scheduling, daily operations and sales reporting
• Ensure company policies, procedures and health and safety standards are consistently followed
• Support the Assistant Store Manager and Store Manager with wider store projects and operational initiatives
• Be available to work flexible hours, including evenings, weekends and holidays

Required Qualifications

• Fluent in professional English, with excellent verbal and written communication skills
• Proactive with strong customer service skills and a genuine commitment to providing a memorable shopping experience
• Proven ability to develop and implement strategies to achieve sales targets
• Demonstrated leadership skills with experience supervising or leading a team
• Strong organisational skills with a keen attention to detail
• Proficient in administrative tasks such as rota scheduling and reporting
• Effective time management and task prioritisation abilities
• Team-oriented with the ability to motivate, coach and inspire others
• Ability to remain calm and effective in a fast-paced retail environment
• Strong problem-solving skills with a hands-on approach to store operations

Desirable but Not Essential

• Multilingual language ability
• Retail management or supervisory experience within department stores, flagship stores or concession environments
• Experience within fashion, lifestyle, entertainment, toys, collectibles or other customer-focused retail environments
• Previous experience working with stock management and visual merchandising
• Passion for designer collectibles, character IPs, art, fashion, pop culture or the wider trend culture industry

Equal Opportunity Statement

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.