Store Manager in Glasgow

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.

As of the end of the first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

What To Expect:

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling.
• Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences.
• Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas.

Benefits:

• Monthly appreciation gifts featuring our latest POP MART designs.
• A structured bonus scheme linked to company and individual performance.
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support.
• Training and development programmes that build both professional skills and creative thinking.
• Regular team events that bring our people together to share ideas and celebrate our work.

The Role and Candidate:

We are searching for a Retail Store Manager to lead and oversee operations at our new and upcoming Glasgow store! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards. This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager.

Responsibilities:

• Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
• Develop and implement strategies to achieve sales targets and improve store performance.
• Provide exceptional customer service and resolve any customer issues or complaints.
• Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures.
• Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment.
• Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures.
• Manage visual merchandising and product displays, ensuring the store's tidiness and cleanliness are maintained at the highest level.
• Oversee cashier point operations, including daily opening and closing procedures.
• Conduct regular staff meetings to communicate goals, expectations, and updates.
• Lead recruitment efforts, evaluate potential candidates' performance, and train new team members.
• Perform administrative tasks such as rota scheduling, payroll management, and sales reporting.
• Ensure compliance with all company policies, procedures, and relevant regulations.
• Be available to work flexible hours.

Required Qualifications:

• Proven experience (4+ years) in retail management, preferably in a similar industry.
• Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience).
• Fluent in professional English, with excellent verbal and written communication skills.
• Strong leadership skills with the ability to motivate and develop a high-performing team.
• Proven ability to develop and implement strategies to achieve sales targets and improve store performance.
• Excellent organizational and problem-solving skills with a keen attention to detail.
• Proficient in administrative tasks such as rota scheduling, payroll management, and reporting.
• Team-oriented with the ability to foster a positive work environment.
• Candidates with less experience can also apply for the Assistant Store Manager position.

Desirable But Not Essential:

• Multi-lingual language ability.
• Experience in the toy or collectibles industry.
• Knowledge of visual merchandising techniques.
• Familiarity with retail management software and point-of-sale systems.

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or because of any other status or condition protected by applicable federal, state or local law.