At a Glance
- Tasks: Deliver exceptional customer service and manage daily cashier operations.
- Company: Join POP MART, a global leader in trend culture and entertainment.
- Benefits: Enjoy monthly gifts, bonuses, and access to exclusive discounts.
- Other info: Flexible hours with opportunities for growth in a multicultural environment.
- Why this job: Be part of a vibrant team that celebrates creativity and unique experiences.
- Qualifications: Fluent English and strong customer service skills are essential.
The predicted salary is between 21150 - 25850 £ per year.
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
What To Expect
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling.
- Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences.
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas.
Benefits
- Monthly appreciation gifts featuring our latest POP MART designs.
- A structured bonus scheme linked to company and individual performance.
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support.
- Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more.
- Training and development programmes that build both professional skills and creative thinking.
- Regular team events that bring our people together to share ideas and celebrate our work.
Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch
- Provide exceptional customer service and resolve any customer issues or complaints.
- Manage the cashier point’s daily opening and closing procedures.
- Be available to work flexible hours, including nights, weekends, and holidays.
Required Qualifications
- Fluent in professional English, with excellent verbal and written communication skills.
- Proactive with strong customer service skills to provide a memorable shopping experience.
- Team-oriented with the ability to work well in a team.
POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment.
Full Time Retail Assistant (London Flagship) employer: POP MART
At POP MART, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates creativity and collaboration. As a Flagship Stock Manager in our new London store, you'll benefit from structured training, ongoing development opportunities, and a supportive team environment, all while contributing to a fast-growing global brand in the designer toy industry. With regular team events and a focus on employee wellbeing, POP MART is dedicated to fostering a workplace where your skills can flourish and your contributions are valued.
