At a Glance
- Tasks: Lead the shop floor, ensuring exceptional customer service and driving commercial performance.
- Company: Join POP MART, a global leader in designer toys and collectibles.
- Benefits: Enjoy monthly gifts, bonuses, employee discounts, and professional development opportunities.
- Other info: Dynamic work environment with opportunities for growth and creativity.
- Why this job: Be part of a vibrant team that merges retail with art and creativity.
- Qualifications: 5+ years in retail management, strong leadership, and a passion for pop culture.
The predicted salary is between 29700 - 36300 £ per year.
This is an exciting opportunity to join POP MART ahead of the opening of a brand-new flagship store in London. Ahead of launch, the successful candidate will complete a training period of a few weeks at one of our existing stores to build hands-on experience with our systems, standards and team culture before helping to lead the new flagship from day one.
About POP MART: POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e-commerce platforms reaches audiences in over ninety countries and regions.
What to Expect: POP MART is a fast-paced company with a young and multicultural team where you can expect to:
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling
- Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
POP MART offers our employees:
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more
- Training and development programmes that build both professional skills and creative thinking
- Regular team events that bring our people together to share ideas and celebrate our work
The Role and Candidate: The Flagship Floor Manager leads from the front on the shop floor, driving operational excellence and commercial results during their shift. This is a hands-on role, working closely with the store leadership team to motivate the team, own floor performance, and deliver an exceptional customer experience at every touchpoint.
Responsibilities:
- Lead the shop floor to deliver exceptional customer service standards, ensuring a positive and engaging experience for every customer.
- Drive strong commercial performance through effective merchandising, stock management and team motivation.
- Take ownership of key performance indicators for the shift, ensuring consistent progress and strong overall results.
- Support smooth day-to-day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy and cost control.
- Recruit, train, coach and develop colleagues, building a high-performing, engaged and customer-focused team.
- Support the execution of launches, brand activations and promotional events on the shop floor.
- Uphold compliance with health & safety, loss prevention and operational procedures at all times.
Required Qualifications:
- 5+ years of supervisory management experience within a fast-paced, high-volume retail or customer-facing environment.
- Strong leadership skills with a proven ability to develop and inspire a team.
- Excellent communication and customer-resolution skills, confident in handling complex situations.
- Solid commercial awareness with an understanding of store operations and performance drivers.
- Strong attention to detail and the ability to uphold high standards in a fast-paced setting.
- Genuine passion for pop culture, collectibles, and delivering memorable customer experiences.
Desirable but Not Essential:
- Knowledge of CEGID POS usage
- Experience in the toy or collectibles industry
- Experience in visual merchandising techniques
Floor Manager employer: POP MART
At POP MART, we pride ourselves on being an excellent employer that fosters a vibrant and inclusive work culture. As an Amazon Marketplace Operations Coordinator, you'll not only have the chance to enhance your skills in a dynamic international environment but also benefit from ample opportunities for professional growth and development. Our commitment to employee well-being and innovation makes us a standout choice for those seeking meaningful and rewarding employment in the eCommerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like POP MART, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like POP MART!
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at POP MART, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at POP MART and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show POP MART that you’re ready to jump in and contribute right away!
How to prepare for a job interview at POP MART
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
