At a Glance
- Tasks: Lead a vibrant team in our new flagship store, ensuring smooth operations and exceptional customer service.
- Company: Join POP MART, a global leader in designer toys and collectibles.
- Benefits: Enjoy monthly gifts, bonuses, employee discounts, and wellness support.
- Other info: Flexible hours and opportunities for growth in a dynamic, multicultural environment.
- Why this job: Be part of an exciting launch and connect with passionate fans of pop culture.
- Qualifications: 2+ years in retail management, strong leadership, and a love for collectibles.
The predicted salary is between 27000 - 33000 £ per year.
This is an exciting opportunity to join POP MART ahead of the opening of a brand-new flagship store in London. Ahead of launch, the successful candidate will complete a training period of a few weeks at one of our existing stores (Charing Cross or Oxford Street) to build hands-on experience with our systems, standards and team culture before helping to lead the new flagship from day one.
About POP MART: POP MART is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e-commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
What to Expect: POP MART is a fast-paced company with a young and multicultural team where you can expect to:
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling
- Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
POP MART offers our employees:
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more
- Training and development programmes that build both professional skills and creative thinking
- Regular team events that bring our people together to share ideas and celebrate our work
The Role and Candidate: We are searching for a Supervisor to join our Flagship Store team in our new London store, working closely with the Floor Manager and wider leadership team to keep day-to-day floor operations running smoothly. This role supports the Floor Manager in delivering exceptional customer service and maintaining POP MART's operational standards on the shop floor. A key focus of this role is supporting the training, development and day-to-day supervision of the sales team, helping to build a motivated and customer-focused team culture. The Supervisor works closely with the Floor Manager and leadership team to help drive sales performance, elevate customer engagement, and maintain a best-in-class retail environment.
Responsibilities:
- Support the Floor Manager in overseeing day-to-day store operations, stepping in to lead the floor in their absence.
- Deliver exceptional customer service, resolving customer issues and complaints in line with POP MART standards.
- Supervise and coach the sales team day-to-day, ensuring adherence to company policies and procedures.
- Support the Floor Manager and leadership team in working toward sales targets and commercial goals.
- Monitor inventory levels and stock accuracy, coordinating with the merchandising team and leadership on replenishment and discrepancies.
- Maintain visual merchandising and store presentation to the highest standard.
- Oversee cashier point opening and closing procedures.
- Contribute to staff meetings, helping communicate goals, expectations and updates to the team.
- Support recruitment activity and the onboarding/training of new team members.
- Assist with administrative tasks such as rota scheduling and sales reporting.
- Be available to work flexible hours, including nights, weekends, and holidays.
Required Qualifications:
- 2+ years of supervisory or management experience within a fast-paced, high-volume retail or customer-facing environment.
- Strong leadership skills with a proven ability to develop and inspire a team.
- Excellent communication and customer-resolution skills, confident in handling complex situations.
- Solid commercial awareness with an understanding of store operations and performance drivers.
- Strong attention to detail and the ability to uphold high standards in a fast-paced setting.
- Genuine passion for pop culture, collectibles, and delivering memorable customer experiences.
Desirable but Not Essential:
- Knowledge of CEGID POS usage
- Experience in the toy or collectibles industry
- Experience in visual merchandising techniques
Flagship Store Supervisor employer: POP MART
At POP MART, we pride ourselves on being an excellent employer that fosters a vibrant and inclusive work culture. As an Amazon Marketplace Operations Coordinator, you'll not only have the chance to enhance your skills in a dynamic international environment but also benefit from ample opportunities for professional growth and development. Our commitment to employee well-being and innovation makes us a standout choice for those seeking meaningful and rewarding employment in the eCommerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Flagship Store Supervisor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like POP MART, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like POP MART!
We think you need these skills to ace Flagship Store Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at POP MART, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at POP MART and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show POP MART that you’re ready to jump in and contribute right away!
How to prepare for a job interview at POP MART
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
