Flagship Stock Manager

This is an exciting opportunity to join POP MART ahead of the opening of a brand-new flagship store in London. Ahead of launch, the successful candidate will complete a training period of a few weeks at one of our existing stores (Charing Cross or Oxford Street) to build hands-on experience with our systems, standards and team culture before helping to lead the new flagship from day one.

About POP MART: POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e-commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.

What to Expect: POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
• Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

Benefits: POP MART offers our employees:

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work

The Role and Candidate: The BOH Stock Manager leads the back-of-house stock operation, taking ownership of stock accuracy, receiving deliveries, stockroom organisation and shrinkage control. This is a hands-on role, working closely with the VM Team, Floor Managers and sales floor team to ensure product moves efficiently from delivery through to the customer, while keeping the stockroom compliant, organised and audit-ready at all times.

Responsibilities:

• Own stock file accuracy across the store, managing faulty stock, supplier returns, and raising SKU discrepancies with the buying and management teams.
• Run cycle counts and physical stock checks, ensuring audits are accurate and discrepancies are kept to a minimum.
• Deliver against stock loss and shrinkage KPIs by putting in place clear action plans and processes.
• Manage the team to process deliveries efficiently, including receiving, checking.
• Oversee put away and stockroom organisation, ensuring products are labelled and stored so the floor team can find and replenish them quickly.
• Regularly review stockroom layout to maximise capacity, working with the sales floor team on better replenishment workflows.
• Provide daily updates to store and department managers on stock position, new lines, and any issues affecting stock holding.
• Act as the link between BOH and FOH teams, ensuring smooth handoffs and shared visibility of stock.
• Manage, coach, and develop the BOH team, giving regular feedback and building development plans that recognise talent and address gaps.
• Ensure full compliance with trading standards, health and safety legislation, and store operating procedures.

Required Qualifications:

• Proven experience managing stock operations and a team within a fast-paced, high-volume retail environment.
• Strong leadership, coaching and communication skills, with the ability to motivate and develop a team.
• Commercially minded and results-driven, with a strong focus on stock accuracy and operational excellence.
• Solid experience with inventory systems, stock reporting, cycle counts and loss prevention.
• Highly organised and proactive, with the ability to prioritise and keep the team focused during busy periods or change.
• Genuine passion for retail operations and delivering a seamless experience for customers and colleagues alike.

Desirable but Not Essential:

• Knowledge of CEGID POS usage
• Experience in the toy or collectibles industry
• Multi-lingual language ability

If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.