Retail Shops Manager in England

POP MART is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

We are searching for a Store Manager to lead and oversee operations at our store in Oxford Street! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards.

• Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
• Develop and implement strategies to achieve sales targets and improve store performance.
• Provide exceptional customer service and resolve any customer issues or complaints.
• Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures.
• Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment.
• Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures.
• Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level.
• Lead recruitment efforts, evaluate potential candidates' performance, and train new team members.
• Perform administrative tasks such as rota scheduling, payroll management, and sales reporting.
• Ensure compliance with all company policies, procedures, and relevant regulations.
• Be available to work flexible hours.

Proven experience (4+ years) in retail management, preferably in a similar industry. Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience). Fluent in professional English, with excellent verbal and written communication skills. Proven ability to develop and implement strategies to achieve sales targets and improve store performance. Proficient in administrative tasks such as rota scheduling, payroll management, and reporting. Candidates with less experience can also apply for the Assistant Store Manager position. Multi-lingual language ability (Chinese Mandarin is an advantage but not essential). Familiarity with retail management software and point-of-sale systems.