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- Tasks: Lead a dynamic team, ensuring exceptional customer service and smooth store operations.
- Company: Join POP MART, a global leader in trend culture and entertainment.
- Benefits: Enjoy competitive pay, structured bonuses, and access to wellbeing support.
- Why this job: Be part of an exciting pop-up experience while developing your retail management skills.
- Qualifications: 2+ years in store management, fluent in English, and strong communication skills.
- Other info: Flexible hours with opportunities for growth in a creative environment.
The predicted salary is between 30000 - 42000 £ per year.
Store Supervisor - Brick Lane, Hirono Pop Up
Location: The Old Truman Brewery 6 Dray Walk, London E1 6QL
Full time, Fixed Term Contract (1-year)
POP MART is a leading global company in the trend culture and entertainment industry. We are searching for a Supervisor to work alongside our Assistant Store Manager in our new and upcoming pop up in Brick Lane! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards.
This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. The position reports to and receives functional guidance from the Assistant Store Manager.
- Assist the Store Manager overseeing all aspects of store operations
- Provide exceptional customer service and resolve any customer issues or complaints
- Train and supervise the sales team, ensuring they adhere to company policies and procedures
- Collaborate with the Store Manager to develop strategies for achieving sales targets
- Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
- Control stock discrepancy by monitoring inventory levels and preventing shoplifting
- Ensure the store tidiness and cleanliness are maintained at the highest level
- Assist in recruitment, evaluation of potential candidates’ performance, and training new team members
- Perform administrative tasks such as rota scheduling and sales reporting
- Be available to work flexible hours, including nights, weekends, and holidays
Requirements:
- 2+ years fulltime experience in store management level
- Fluent in professional English, with excellent verbal and written communication skills
- Proven ability to develop and implement strategies to achieve sales targets
- Proficient in administrative tasks such as rota scheduling and reporting
- Effective time management and task prioritisation abilities
- Familiarity with retail management software and point-of-sale systems
Shop Supervisor - evening supervisor in City of London employer: POP MART
Contact Detail:
POP MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor - evening supervisor in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who might know about opportunities at POP MART. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for retail and creativity shine through. Share your ideas on how you’d enhance customer experiences at the Brick Lane pop-up.
✨Tip Number 3
Be prepared with examples! Think of specific times when you’ve successfully managed a team or resolved customer issues. This will show us you’ve got the skills we’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our creative team!
We think you need these skills to ace Shop Supervisor - evening supervisor in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Shop Supervisor role. Highlight your retail management experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for retail and how you can contribute to our team at POP MART. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your written application is clear and concise. Avoid jargon and keep it professional yet friendly – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at POP MART
✨Know Your Stuff
Before the interview, dive deep into POP MART's mission and values. Familiarise yourself with their products and the creative culture they promote. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Shop Supervisor, you'll need to demonstrate strong organisational and communication skills. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. Be ready to discuss how you can motivate and train your sales team.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving abilities, especially in customer service scenarios. Think of specific instances where you handled difficult customers or managed inventory issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress the Part
Since this role is in retail, make sure to dress smartly yet comfortably. A polished appearance shows professionalism and respect for the company. Plus, it gives a good first impression, which is crucial in a customer-focused environment like POP MART.
